Review Time
Oh look another 1 star review, surely this won't happen to you..or will it? Don't ignore the bad reviews, don't make the same mistake I did. They are from real people, real every day hard working people who are left out of pocket.AA Warranty is as terrible as it seems. If you think that by purchasing AA Warranty you're protecting yourself, think again. You are throwing money down the drain, they will come up with ANY excuse not to pay up and to make it as hard as possible to claim.Bought a used car roughly 5 months ago, and purchased a 1 Year AA Inspect & Protect costing me £300. The timing chain on this car has been rattling and the car has an oil leak. Both which are noted as being covered under the policy. The warranty company advised the garage to assess the timing chain, this requires the entire engine to come apart which requires labour that they WILL NOT pay for until the required part is assessed. Because of this they put it down to wear and tear! Absolutely ridiculous, this is one of THE MOST important parts of an engine, and it's not covered because they can't look at it, are you kidding me? The garage has made a clear diagnostic that these parts need to be replaced and the warranty company has found a loophole to NOT pay for it. These aren't even serviceable items, there is NOTHING that could have been done to prevent this and it is literally the MAIN selling point for a warranty to cover this part. ENGINE FAILURE. I will chase the warranty company which is underwritten by Motorway Direct (absolutely terrible customer services, people laughing in the background and making noise) and get them to pay up. Failing this I will chase up the dealership and/or take it to court and make everyone aware on all my social media to stay well and truly clear of AA warranty and approved garages.Don't ever purchase AA warranty. They are a marketing campaign for Motorway Direct. It's a shame, because their recovery service is quite good.I will update this review if anything changes. Generic replies to this review saying sorry will not be taken lightly, I want my COVERED parts to be paid for, as set out in my policy.-- Update1 --Car is on 110k, not 120k. Was purchased on 106k.Within 5 months, not 6, I have been notified about these issues. I would have never known if it wasn't for the oil leak.You can't just round-up figures you have from me, that's ridiculous. and AA approved car sold with AA warranty, is not covered by a faulty engine component that will cause catastrophic engine failure?If you are considering AA warranty, listen to the customers here, a company is only as good as their customers. And most of us here are left out of pocket, being sold fake protection plans. Making it think you are protected when you are not.-- Update --By far the worst warranty company I have used. Stay well and truly clear from AA warranty and their subsidiaries.Your response is shambles, you are a fraud to yourself and your customers and it is damaging your brand badly. How dare you categorise every single aspect of my car as "wear and tear". Disgusting.
bought a van with 33,000 done 600 miles and could not get reverse gear. I phoned the AA Warranty van protect plus.The person on phone was very nice and gave me a garage to take van. The Garage said the Gear linkages had seized and wants renewing, the garage phoned the warranty company who refused point blank that they will not cover this.I had no phone call of explanation from warranty company.when I rang to ask why this is not covered, the only explanation I had was its all in the paperwork, this person was very rude and just wanted me off the phone.,Do not buy from this Company you will regret it, complete waste of money and time.very unprofessional and arrogant. ref 1694304/1846228UPDATE...… I picked van up from garage today after being fixed, they said they had had 8 jobs from AA Warranty and only one had been accepted.The garage themselves deal with warranties they could not believe this job was not covered.The replies they put on here about investigating the problem are all lies, I rang up to give them my policy number and still got same answer, read policy and same attitude.I also rang Garage who I bought van off they could not understand why this was not covered, said they would look at other warranty companies.DO NOT BUY, if you are offered this warranty when buying a vehicle, REFUSE IT.UPDATE. UPDATE..UPDATE....UPDATE...UPDATE...Garage I bought van off rang today to advise me to take this to court, I have spoken to solicitor who also has advised this must go to court. getting statements from Garage I bought vehicle and AA warranty from and also Garage that fixed Van.I WILL NOT LET THIS GO AWAY I WANT PAYING.My Guarantee number is STAAW000789066client ref 1694304/1846228
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