Review Time
Just moved into our newbuild with an Apex prject ev charger. Paul did a cracking job explaining how to set up the charger and get me online. All went pretty smoothly, thanks Paul!
Installation was straightforward, hence the one star, but it's ineffective if you wish to use anything other than the designated app for scheduling charging. I prefer to use my car's app, but that doesn't work since I can't utilize the charger as a basic unit. It shuts off after 30 minutes if no charging is initiated by the vehicle and requires the app to be opened to start charging. This limitation isn't disclosed anywhere. I've been informed by the support team that there’s no solution and the 30-minute cutoff isn't adjustable. This operates in plug and play mode, which is more like plug and play only if charging begins within 30 minutes. This also makes it impractical on certain tariffs, even if the tariff doesn't communicate with the charger. The support team suggested changing my entire tariff, which would be a significantly worse deal for me, while all I want is for the charger to function as a basic unit aligned with the car's schedule. Ultimately, I had to purchase a different charger and absorb the cost of this one. Very dissatisfied.
I received exceptional assistance from the representative. They swiftly diagnosed the problem with my charger and resolved it effectively. Their knowledge was evident, making the whole experience very smooth. I'm quite impressed with the service.
A heartfelt thank you to the representative for their assistance and patience. They exemplified excellence in customer service, helping to restore my charger after four years of seamless operation. The charger unexpectedly began turning on and off frequently and then ceased charging altogether. The representative guided us through the steps to get everything functioning again, assisting us in downloading the app and updating our connection details. Fantastic customer service.
I needed to reset my charger after changing routers, and the representative guided me step by step on how to connect it to the new router. Thanks to their patience and support, I can now charge my vehicle again. They were kind and understanding; thank you once again.
The charger is new and connected to a new home. Setting up the app was quite challenging. The charger has never functioned properly in plug and play mode despite numerous attempts. I had to switch to app/rfid mode for it to work correctly. It lost WiFi connection over the weekend while the lights remained on. I reset it at the fuse box, and it lost all power. After calling, no diagnostics were performed; I was simply advised to have an electrician check the power supply. I did this the same day, confirmed the issue, and was instructed to provide my address for an engineer visit. It has been 48 hours with no response, forcing me to charge at a public location, which is significantly more expensive. Extremely disappointing charger and interface, and they show no urgency in addressing major faults.
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Powering the future of electric vehicles, one charge
at a time. Project EV specialise in providing the UK’s most cutting-edge electric vehicle charge points for all
locations. Our full range extends from 7.3kW AC, up to 360+kW DC. So, whether you're looking for an EV
charger for your home, business or fleet, we have
the perfect EV charger to meet your needs.
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