proper.insure

4.7
4.7 Based on 293 reviews

Proper Insurance is the Nation’s leading vacation rental insurance provider, with over 100,000 policies written in all 50 states. They’ve custom penned the most comprehensive policy on the market, offering unmatched protection for your property, income, h...

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Average Rating

4.7

/
5

293 Reviews

5 Star
92%
4 Star
0%
3 Star
0%
2 Star
2%
1 Star
6%

All Reviews

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Review Time

Joey A
Proper has been my insurance provider for my AirBnB for a few years now and they have been outstandi

Proper has been my insurance provider for my AirBnB for a few years now and they have been outstanding. Alayna S. recently worked with me to get my water heater failure and replacement compensated quickly and painlessly. Highly reputable company that provides personalized top-notch customer service.

5
Date of experience: Feb 25, 2026
Armando Abreu
Jenny was very professional, she know very well the proccess and help a lot to go trought until fini

Jenny was very professional, she know very well the proccess and help a lot to go trought until finish succesfully. She was patient and kind.Represented the image that i have about PROPER as an outstanding insurance company

5
Date of experience: Jan 30, 2026
Jared Edwards
I am pleased with the outcome of my claim. A guest damaged my sectional, and Proper provided coverag

I am pleased with the outcome of my claim. A guest damaged my sectional, and Proper provided coverage for the replacement. The process was efficient and user-friendly, and Chelsey Helt was an excellent representative to work with. She guided me through each step of the process, making it straightforward to file and receive my compensation for the claim. I highly recommend Proper for their services.

5
Date of experience: Jan 28, 2026
Azentag5733
Outstanding assistance from the representative at the company

The representative at the company was exceptionally helpful in managing our claim. Everything was handled with professionalism and, most importantly, efficiency. Their follow-up was excellent, and they were truly a pleasure to work with. Highly recommended.

5
Date of experience: Jan 23, 2026
Quentin Wright
Exceptional Service and Coverage

The representative at the company has offered outstanding service and comprehensive coverage for my short-term rental properties, ensuring that all claims were handled effortlessly. I wholeheartedly recommend this representative and the company to anyone in need of STR coverage.

5
Date of experience: Dec 09, 2025
KrIZzixX
An Exceptional Experience from Start to Finish

Collaborating with the representative at the company has been a remarkable journey from beginning to end. The representative was highly responsive, knowledgeable, and patient throughout my entire claims process. They transformed a stressful situation into a manageable one by clearly outlining each step, addressing all my inquiries, and advocating for me whenever necessary. It’s uncommon to encounter someone in the insurance field who genuinely cares, follows up diligently, and goes the extra mile — but the representative did just that. My claim was managed efficiently, professionally, and with a level of support that surpassed my expectations. I’m extremely thankful for their assistance and would wholeheartedly recommend the representative and the company to anyone in search of reliable coverage and truly outstanding service.

5
Date of experience: Dec 05, 2025
Kian Turner
Exceptional experience with a representative…

Working with a representative at the company was outstanding from start to finish. He was highly responsive, knowledgeable, and patient throughout my claims process. He made a stressful situation manageable by clearly explaining each step, answering my questions, and advocating for me when needed. It's rare to find someone in the insurance industry who genuinely cares, consistently follows up, and exceeds expectations — but he did just that. My claim was handled efficiently and professionally, with support that surpassed what I anticipated. I'm incredibly grateful for his assistance and would highly recommend him and the company to anyone seeking dependable coverage and exceptional service.

5
Date of experience: Dec 05, 2025
Karyn Sanders
Consistent service from a representative at the company…

We have worked with a representative at the company for six years for our rental investment cabin. We have always received good service from them and highly recommend their services.

5
Date of experience: Nov 18, 2025
Tamara Patterson
After years with the company…

After several years of having coverage with the company for my rental, I had to file a claim. I was unsure of the process, but a claims specialist guided me through every step. It was processed and paid out promptly. I am very satisfied with their service and dedication.

5
Date of experience: Nov 17, 2025
Ebenezer Foster
The company has treated us well

The company has provided good service. We had a significant claim, and they guided us through the process effectively. After selling the property, the cancellation process was smooth.

4
Date of experience: Nov 13, 2025

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Business Details

  • Proper Insurance is the Nation’s leading vacation rental insurance provider, with over 100,000 policies written in all 50 states. They’ve custom penned the most comprehensive policy on the market, offering unmatched protection for your property, income, host liability, amenity liability (bikes, kayaks, hot tubs, etc.), theft, vandalism, bed bugs, and more. They even cover SQUATTERS!See more

  • email info@proper.insure
  • call 8886316680
  • language https://www.proper.insure

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