Review Time
Disappointed by Lack of Transparency and Poor Customer ServiceI recently placed my first order with PureGusto Coffee, which included some coffee samples and a starter pack of crisps. Unfortunately, my experience has been disappointing.Upon receiving my order, I discovered that some of the products had very short shelf lives. Specifically, a box of crisps expired just two weeks after delivery, while the other flavours were set to expire only 30 and 40 days later. I was not informed about the limited expiration dates prior to making my purchase, which feels misleading.When I reached out to customer service for clarification and a resolution, I was met with an unsatisfactory response. Rather than addressing the issue at hand, the representative focused on disputing the timeline and appeared dismissive of my concerns. Their immediate response was for me to send pictures of crips that I was unable to sell after the expiry date for individual refund. This lack of accountability and transparency in selling short-dated stock is concerning and reflects poorly on the company’s business practices.They've eventually refunded the one box of crisps, although with an attitude of they're doing me a favour.Also noticed when posting this review, another recent review reporting a similar issue.I would caution potential customers to be aware of possible issues regarding expiry dates and customer support. I will be seeking alternatives in the future.
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