Review Time
I just upgraded to a king mattress from Quality Sleep Shop after loving my queen mattress from them for almost 10 years. The new one is even better than I expected. This company and their mattresses are amazing! So comfy and well-made—and the prices can’t be beat. A win all around. As a side-sleeper this really helps my shoulder. Highly recommend if you want seriously great sleep!
Purchased a queen size mattress from here 2 1/2 years ago and found that it was starting to sag at butt level. I called and the owner Tim came out to check my mattress. He agreed there was a problem but also that I needed a foundation that was not a "slats" style and also that I should be rotating bed regularly. He advised me to buy a plywood board that wud fit my bed to shore up the support since I couldn't really spend for a new foundation. I told him the bed was very hard to spin. He showed me how to more easily do it! He also had the bed picked up and replaced the layers. Tim is super nice and does care about his customers! I would highly recommend Quality Sleep!
Seems to be well built product (the Emily), but not very pleased with the feel. It was extremely firm when it arrived and took over 2 months to 'break-in' to be like the one I tested in the store. So much so that I paid quite a bit extra for a topper until it softened up. With two of us using it, there is a firm ridge in the middle now and I always seem to be tilting to the outside. Frustrating.
Shopping experience was great! Only complaint I have is with one of the two delivery men that delivered the mattress. The one delivery man complained the entire time he was at our house, complaining about how heavy the mattress was and huffing and puffing the entire time. We live in a two-story house and the mattress was being delivered to our master bedroom on the second floor. We have baby gates at the top and bottom of the stairs, and he took the gates off without asking and never put them back on. He also showed no appreciation to my husband for disassembling and moving our previous bedroom set that the store said the delivery men would do. The in-store shopping experience was fantastic, and we would go there again. But I would definitely ask who the delivery men would be to not deal with this gentleman again.
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The owners, Tim Masters and his wife, Cindy, live with their five children less than a mile from the shop in La Grange Highlands, IL and are heavily invested in the community. Tim purchased the company from his mentor, Mr. Brixie, in 1995. Over the last 20+ years, Tim has grown and expanded the company to offer the latest innovations in mattresses, including memory foam, all natural latex and pocketed coil sleep systems. Our mattresses are handcrafted at our factory in La Grange Highlands, IL.
Most of our knowledgeable salespeople are the same people who handcraft the mattresses. With their knowledge of the quality construction and durability of our products, they can easily guide you to choose the mattress that best fits your needs. Because we handcraft our mattresses on-site, there is no middle man, which means no high markups on our products. Our customers enjoy factory-direct prices. Compare our mattresses and customer service and you will see that our products are an outstanding value.
We can build custom-sized mattresses by request for boats, RVs, antique beds and more. Contact us for more information on custom mattresses and sizes. Quality Sleep Shop offers a full warranty on all of our mattress choices. We do not pro-rate our warranty. See our warranty page for more information. We also offer a 100 Night Sleep Trial. We want you to be confident you are purchasing the highest-quality, handcrafted mattress.See more
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