Review Time
I have just walked out of this place. The customer service is unbelievably bad - I strongly advise do not go here!I have just moved back from london and needed a new Botox lady and this place looked like they knew what they were doing…I arrived about 5 minutes before my appointment it was 15 minutes before I even got acknowledged - even though both ladies came out multiple times, I was completely ignored and I didn’t even get a hello which is just appalling, why wouldn’t you be curious as to why a woman was just standing in your shop?I understand you are a busy shop, but a simple hello to awaiting customers is the absolute bare minimum you can do, especially if you have never met them before. I don’t mind about a wait as it is common, but to be completely ignored made me feel extremely uncomfortable. I’ve honestly never experienced something like this before when going into a shop!Then another lady was taken in before me which is no problem apart from Chloe went to take her in and I was ignored again, she didn’t even look at me and I was just left there without a hello or anything, it was so strange!She never introduced herself at any point! I’m starting to get annoyed by this point. It’s just so bizarre, the lack of customer care.Eventually 10 minutes into my appointment Chloe comes out and had no idea what I had booked into, she had no idea she was even running behind, or what time my appointment was, no idea I was a new client and did not seem to care, which was worrying. I asked her ‘Do you not even know what I’m having done?’ She said no - Even though I explained that I had phoned previously and had had a full consultation on the phone about what I wanted and then I was sent the link to book online - I booked in the 3 areas as instructed by the person on the phone, as there wasn’t an option to book the 4th. I even phoned back after booking my appointment to clarify, because there wasn’t another option and she said not to worry it wouldn’t be a problem at all and she would let Chloe know as the 4th area was discounted and there wasn’t an option to book it.Yet they were completely unaware when I got there, and all they keep doing was blaming me for booking the appointment???When I was just following THEIR instructions, even when I told Chloe that I phoned up to clarify and double check, and she just said‘oh you probably spoke to Rosy’ with no justification. Wow!Especially when I had booked and phoned to clarify, Yet they continued to blame the customer for THEIR lack of communication, it’s Just disgraceful.Chloe said she would ‘squeeze it all in anyway’ even though her next appointment had already arrived. It all felt extremely unorganised and unprofessional. Her next client didn’t seem best pleased, but as I said it’s not about the wait, it is about the service - at least she got acknowledged unlike me.Then I was asked to fill out the form, which if they had acknowledged my arrival, I could of completed whilst the other lady was being finished. I told them about my parking concerns as i had been in there for 30 minutes already.Chloe said not to worry I’ll get you done before then, it won’t take long and then started rushing about.I was a 5 minute walk from my car and went out to put extra money on it, but to be honest after THAT experience, I just got into my car and drove off. I’m not being rushed when I’m paying that amount, that’s when mistakes get made.Botox is expensive but worth every penny, however there was no way I wanted to give it to her after her carelessness. I have been having Botox for almost 8 years and never have I been treated like this before!DO NOT GO HERE!Absolute shambles! I am absolutely furious with the way I was treated as a new customer! I would not go here if you were expecting any kind of service - they will only blame the customer!I would suggest taking some accountability for your actions Rachel, instead of blaming your customers for your inability to communicate properly as a team!Please happily keep my deposit - put it towards a customer service course!
Claim your business profile now and gain access to all features and respond to customer reviews.
At Rachael Katie Skin we are committed to achieving real, visible results. The Skincare range contains high levels of active ingredients in tested formulations to provide effective products to address major skin concerns. We believe healthy radiant skin can be achieved by everyone. Please contact us via email to arrange a virtual consultation to discuss the best products for you and a treatment plan.
Rachael Katie Skin products have been developed to ensure optimal skin results, while balancing this with Ingredients that are environmentally considerate where possible. Our products and ingredients are also not tested on animals.See more
babehairextensions.com
cliphair.co.uk
prostagenix.com
moringa-and-berberine-patches.moringapatches.com
rafinadparfumerie.com
beauty-dream.co.uk
ayoonishop.com
parfumdreams.co.uk
answrbeauty.com
dreemhealth.com
