Review Time
Worst Casino Ever.
No good rewards, Razed VIP sucks, live support is really bad.
Do not play here, they do not give any good bonuses for vips, they give peanuts when you lose a lot!
Worst VIP experience.
I am posting this review to document an unresolved dispute with Razed.
I have an outstanding issue involving my account and/or funds, which I have escalated multiple times directly to Razed through formal written complaints. Despite these efforts, I have not received any response.
At this point, my concern is not only the unresolved issue itself, but the complete lack of communication and transparency. I have retained documentation of all correspondence, timelines, and escalation attempts.
I am posting this publicly to:
create a record of the dispute,
warn other players to exercise caution,
and encourage Razed to engage and resolve this matter.
I am still willing to resolve this professionally. If a fair resolution is provided, I am prepared to update or remove this review to reflect that outcome.
I made a deposit of $19 without intending to opt into any bonus, yet my deposit was automatically turned into a bonus balance. A representative from the support team confirmed in writing that if I canceled the bonus, my deposit would be returned to my actual balance. However, after canceling, my balance dropped to $0. Later, support claimed my deposit was lost due to wagering, which contradicts their previous written confirmation. This situation feels misleading and unjust. I have complete screenshots of all communications. I am seeking either the restoration of my original deposit or a clear written explanation from a supervisor. Please take a screenshot once this is posted.
This host is truly remarkable, consistently exuding positivity, professionalism, and warmth in every interaction. They are welcoming, attentive, and always ready to go above and beyond to ensure that guests feel comfortable and appreciated. Their strong work ethic, dependability, and friendly nature make them a valuable team member and a joy to collaborate with. They embody the values of the brand with integrity and genuine care, leaving a significant impact on both guests and staff.
This is my first time writing a review, as I typically don’t engage with them. It’s funny how people often suggest taking breaks outdoors. I faced some difficulty finding pages and bonuses on my account, so I reached out to support, expecting generic responses. Suddenly, I remembered Romain, who manages their communication platform. He had previously been very helpful, and I hoped it wasn’t just luck. To my delight, it was genuine. After speaking with Romain, all my issues were resolved almost immediately. He even found an unexpected extra $50 in my account that I hadn’t reported. A true standout in customer service. I’m unsure who needs to read this, but when someone on the support team excels, it deserves recognition so their supervisor can acknowledge their efforts. Live, laugh, Romain.
This is my inaugural review, as I usually skip reading them, so writing one was unexpected. It's funny how people often suggest taking a break outside. Nevertheless, I faced some challenges locating pages and bonuses on my account, so I decided to reach out to support, anticipating the usual generic replies. Out of the blue, I recalled Romain, who manages their communication platform. He had previously assisted me effectively, and I hoped it wasn’t mere luck. To my delight, it truly wasn’t. After speaking with Romain, every issue I had was resolved almost instantly. He even found an unexpected extra $50 in my account that I was supposed to report when I met my requirements but hadn’t. A remarkable example of customer service. I’m uncertain who might need to see this or if it even makes sense, but when someone on the support team performs exceptionally well, it deserves to be acknowledged, so their supervisor can recognize their contributions. Live, laugh, Romain.
Withdrawals are not instant like other platforms, but everything else is fine. I made a few withdrawals, and while they were fast, they weren't instant. Other casinos allow crypto withdrawals in just a few minutes. It seems to be a manual process, so I’m hesitant about making large deposits.
If you’re looking for the worst RTP possible and bonuses that feel fabricated, then this is the place for you! Seriously, steer clear; their VIP service is the worst I’ve encountered. While some team members are helpful, 90% are not. They seem to make up the rules on the fly...
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At Razed.com, our brand is made up of enthusiasts who have experienced the ups and downs of online gambling.
Our journey to create Razed.com, a dynamic online casino and sports betting platform, was inspired by the collective challenges we faced in searching for a cryptocurrency casino that was both dependable, rewarding and innovative with their games and offers.
At the heart of our business, we place players first, crafting Razed.com to cater specifically to the needs and desires of gamblers like ourselves.
Alongside this, we highly strive to continue to innovate entertaining games to give players the ultimate experience.
Ensuring that our players feel confident about their transactions has always been paramount. We set out to create a platform where the assurance of secure and prompt withdrawals is a given – because that's precisely the standard we hold for ourselves.See more
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