moneyhelper.org.uk

2.5
2.5 Based on 21 reviews

MoneyHelper offers you clear money and pensions guidance that’s quick to find and easy to use. Our service is backed by government and provided through the Money and Pensions Service. Whatever your circumstances, we’re on your side. Our website, helpline...

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Average Rating

2.5

/
5

21 Reviews

5 Star
30%
4 Star
9%
3 Star
0%
2 Star
9%
1 Star
52%

All Reviews

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Review Time

Janet Morris
Advisor listened to me and explained everything to me in easy terms for me to understand. He was ve

Advisor listened to me and explained everything to me in easy terms for me to understand.
He was very helpful, helped me to understand how to use my pension pots,but also made it clear that there's no easy answer ,he helped me think about my situation and what I wanted for the future.
Thankyou warren

5
Date of experience: Feb 25, 2026
Fiona Dunning
Phoned as I had one question regarding finances. The person asked many questions then put me on hol

Phoned as I had one question regarding finances. The person asked many questions then put me on hold while they spoke then ended the call. Tried to call back twice but both times the call was ended as soon as it was picked up. Unfortunately, it was a waste of time.

1
Date of experience: Feb 13, 2026
The representative was very skilled and supportive

The representative showed great expertise and helped me address my issue while suggesting additional ideas I hadn’t thought of. She efficiently checked relevant websites for information related to my case, and together, we identified several potential options I needed.

5
Date of experience: Dec 29, 2025
Michelle Hughes
The representative was very knowledgeable and helpful

The representative was very knowledgeable and guided me through my issue, presenting additional ideas I hadn't considered. She was excellent at finding relevant information online, and together, we were able to outline possible options I required.

5
Date of experience: Dec 22, 2025
Informative and clear advice provided

The information and advice were clear and informative.

5
Date of experience: Dec 11, 2025
Madeleine Cooper
Connected with an advisor through web chat

I connected with an advisor via web chat. My questions were addressed, and I could save a transcript of the conversation. The information was clear and helpful, assisting me in managing my personal pension decisions.

5
Date of experience: Dec 11, 2025
Cheryl Fisher
Pleased with the assistance received

The representative I spoke with was very respectful, a good listener, and provided valuable advice and resources for general finance management. I will definitely follow up on the information given.

5
Date of experience: Dec 05, 2025
Completely unhelpful experience

I sought guidance on my options but received none; it was a total waste of time with nothing to offer.

1
Date of experience: Dec 02, 2025
Gia Rogers
Disappointing service with no empathy

The appointment was supposed to be today, but they contacted me on the day it was canceled by my provider. When I called, the assistance was unhelpful, suggesting another month wait after already waiting six weeks. It seems unworthy of the stress based on other reviews, so I decided to move on.

1
Date of experience: Oct 22, 2025
BC65
Frustrating experience with the site

This site is inadequate! It requests details about health conditions but assumes you must be on medication. For instance, I have high cholesterol but prefer not to take statins. The form doesn't allow for a 'no medications taken' option, making it impossible to complete. There was no help available either. A total waste of time.

1
Date of experience: Aug 15, 2025

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Business Details

  • MoneyHelper offers you clear money and pensions guidance that’s quick to find and easy to use. Our service is backed by government and provided through the Money and Pensions Service.

    Whatever your circumstances, we’re on your side. Our website, helplines, webchat and email services can answer your questions in the way that suits you best. And we can point you to trusted services if you need more support.

    MoneyHelper also provides Pension Wise, offering guidance appointments to people aged 50+ helping you understand the different ways you can take your pension, so you can make informed retirement choices.

    We can also help you:
    • deal with debt
    • reduce your spending and build up savings
    • navigate life events such as redundancy,
    relationship breakdown, retirement or
    bereavement
    • budget for bills or major purchases
    • learn about mortgages and renting
    • find out about extra benefits and entitlements
    • report financial scams or fraud.

    How to find us
    Online:
    • Visit moneyhelper.org.uk where you can also start our webchat and WhatsApp services or book a Pension Wise appointment

    Phone
    • Pensions guidance: 0800 011 3797
    • From overseas: +44 20 7932 5780
    • If you’re self-employed: 0345 602 7021
    • Money guidance: 0800 138 7777
    • Money guidance (Welsh) 0800 138 0555
    • Typetalk 18001 0800 915 4622
    • From overseas: +44 20 3553 2279
    • Report scams or fraud:0800 015 4412
    • Book a Pension Wise appointment 0800 138
    3944.




    See more

  • language https://www.moneyhelper.org.uk

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