Review Time
Easy ordering, efficient delivery, good communication from delivery drivers . Paid for 2 person delivery and well worth it with such a heavy mattress .
Son loves his mattress Cosmopolitan pocket 2000 which fits perfectly into his reinforced bed.
Initially, I had a positive experience with easy ordering and friendly delivery drivers. However, the trouble started when assembling the beds and discovering that the mattresses were subpar, despite choosing the premium 'pocket sprung' option. They are lumpy and too soft, causing me to sink into the bed as a 72kg adult. This definitely does not align with the expectations of a company named 'reinforced beds', suggesting that the mattresses are suitable for heavier sleepers.
I can’t express how pleased I am with the service. Here are some highlights:
- they offered a loft bed model that was far superior to anything else we considered.
- the pricing was outstanding.
- I needed to reach out to customer support due to a mix-up with the color I ordered. They resolved it immediately without any hassle!
- upon arrival and unpacking, the quality and sturdiness of the bed were evident.
- one of the ladder rungs had a slight crack, which is understandable considering it’s solid wood. I contacted the service, and within two days, a replacement rung was delivered. The quality of the bed and the customer support were exceptional. I'm accustomed to companies prioritizing profits over customer care, but the attention this service provided compels me to share my wonderful experience. Thank you!
I can't express how great my experience has been with the service. Here are the highlights: - they offered a loft bed model that outshined everything else I considered. - the pricing was astonishing - I needed to reach out to customer support due to an accidental color choice, and they resolved it instantly without any hassle! - upon receiving and unpacking the bed, the quality and sturdiness were evident - one ladder rung had a minor crack, which is expected with solid wood. I contacted the service, and within two days, a replacement rung arrived. The bed's quality and customer support were exceptional. It's refreshing to see a company that truly cares about its customers, making me eager to share my wonderful experience. Thank you!
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