Review Time
I had a really poor experience with my order. The shipping was delayed several times, and by the time the item was finally sent out, I had already moved houses. I politely requested that the parcel be redirected, as the courier service allows, but my messages were either ignored or met with unhelpful replies such as “can’t be done, track parcel here.”I eventually had no choice but to divert the parcel to a locker, after which it should have been returned to the sender so I could receive a refund. Instead, after days of chasing for a valid response, I was told: “we can’t process a refund, please collect your parcel.”I now live extremely far from the previous address and collecting the parcel is not an option. The lack of assistance, refusal to resolve the issue, and dismissive communication has been incredibly disappointing. Genuinely awful service.
My Order Never arrived. I wrote an Email to them but they never responded. I also tried their chatbot but its useless. Its been 3 weeks, no package. I couldnt even track it and it was yun express who shouldve delievered it. 36€ Wasted for nothing this website is a scam!
Like all the other reviews say, my order took around 4 weeks to come, and I received the wrong thing. My emails are continually fobbed off and I receive a generic response every time. They told me they dispatched a replacement but 8 weeks on I’m still yet to even receive a tracking email. I wanted to give them the benefit of the doubt but realising so many other people have had the same experience I feel disappointed. Don’t bother wasting your money here
I ordered conch piercing jewellery and it turned green after a few days. I emailed with photos for proof and they said they would send out a replacement. The replacement never came so I chased them and then they started talking about sending me a watch?? Months later I have still had no refund or replacement and they continue to fob me off and ignore my emails. I have had to file a chargeback with my bank as they think they can get away with scamming me. Disgusting company that just resells other peoples shit quality jewellery.
They’re fake ‼️‼️ Don’t fall for their stupid tiktok videos. I ordered the Gold star trail helix and first of all it took 4 weeks to even get to me (it wasn’t even good quality) and then it was advertised as a flat back but came as a butterfly back. I raised this with the team using their live chat - got aired. then emailed and got aired again lol. They’ll reply and ask for a picture of what you received and say they’ll get back to you but they won’t. Most likely dropshipping.Also on their website they use fake Trustboxes to show they have good reviews when they haven’t even claimed this trustpilot profile. i had to apply for a chargeback with my bank.UPDATE 12.8.25 they only responded to my email AFTER my bank contacted them and are now apparently talking to their team about refunding me. bet i won’t get that refund though
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