Review Time
I have used this service sporadically for several years based on my global location. It is an excellent choice for staying connected with friends and family, and for business communication purposes. I highly recommend it to anyone looking for a reliable VPN solution.
I have used this service for several years, on and off, depending on my location around the globe. It’s an excellent tool for keeping in touch with friends and family, as well as for business communications. I would recommend this service to anyone in need of a trustworthy VPN solution.
We need to transfer our existing landline number to a new broadband provider using the ‘One Step’ system. Having had the same number for nearly 40 years, it has been almost three weeks with numerous calls and emails but no resolution. It’s frustrating to be unable to reach anyone beyond the initial customer support team or speak with management. I cannot recommend this service due to my experience.
I felt lost without my computer when the splitter failed, cutting off my internet just before a Zoom meeting. A support team member quickly diagnosed the issue and provided a solution, ensuring I understood her instructions throughout the process. I am very thankful for her help.
I reached out to customer service when my device stopped working after 12 years. The representative I spoke with was incredibly helpful and patient. Three days later, a replacement arrived, resolving the issue. Thank you for the excellent service!
I have been facing difficulties making calls to Nigeria, which is essential for my wife to connect with her family. For the past two weeks, we have been unable to make these calls, although the service works for other numbers. After reaching out to support, I was told it would be resolved within 24 to 48 hours. However, after following up, I am still without a resolution. I am considering canceling my accounts, as I have been a loyal customer since 2014. The service is great when it works, but problems seem to arise when we need assistance.
The installation process was quick and efficient, followed by excellent customer service in transferring our landline number to VOIP. The representatives were prompt, efficient, and friendly, providing a refreshing change compared to other major broadband providers.
We encountered an issue when our router failed, and after installing a new one, our phone stopped working. I contacted support and went through a series of tests, concluding that the device had failed. They promptly sent a replacement, although the delivery service initially failed to deliver it directly. Upon explaining my situation, they dispatched another box, which arrived and fixed the problem.
I have experienced terrible service for months, with poor communication regarding my inability to call Nigerian numbers, despite paying for it on both lines. As a long-time customer, I feel they can no longer deliver the services I expect. After reporting the issue, I received inconsistent responses, and it has now been weeks without resolution. They continue to take my payment while I remain in the dark about this ongoing issue.
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