Review Time
Had to return an order not yet filled due to change of plans and Silver on chat was very efficient and helpful.I had tried several times to call in but the wait was extremely long. Silver took care of it immediately on chat - terrific.
I had an issue of an incorrect address and they responded immediately and very timely with personalized communication, solved my issue for even a small order. Shows they are committed to customer experience. Great service. Hope they keep it up
I ordered an ice bin for my church. I was unavailable when the item was delivered. When I got home I began to inspect the package as it was wrapped with plastic and found multiple dents. The manufacturer and the carrier were not very helpful however Joseph with customer service (Restaurant Supply Co.) went above and beyond to rectify the issue. I was impressed with their customer service dept. I would definitely purchase from this company again.
The worst experience ever!ordered a product a month ago and still nothing no updates at all. Now customers says everything tastes bad without this product. Last week a representative who lied it will arrive in 2 days another week passed still nothing. Called customers service today again, useless and couldn’t help at all.
Placed an order online, items came broken and customer service blamed it on us. charging us restocking fees also almost 40%. That is a crazy way to do the business. I am going to complaint to the BBB. These people are rude and not helping at all.
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