Review Time
I've had several Road-ID bands over the last 10 or so years, I recently bought a plate for my Apple Watch band and it arrived super fast and high quality, I also invested in their "ID Protection" for a few € and I'm glad I did, I've changed address and being able to get my ID updated by just paying shipping was fantastic !!! I also messed up my order and with the fast responses of Randy The Robot & Bethany G they sorted me out in less than an hour, I can't understand why some people have had bad experiences, for me it's been 10/10 for 10 years !
The opening in the clasp is barely bigger than the thickness of the band. This makes it difficult to put on, especially if you are bigger than average - although I suspect average and even smaller people have a hard time with this. Expensive for what it is as well.
I placed an order and included my current email address. Somehow they used my old, disabled email address for the order. Now to see the order and shipping status a code is required to log in. Guess where the code is being sent? My old disabled email. Hopefully it will arrive, like I always say, time will tell.
This company should have better reviews than it has. Its probably one of the better companies I have seen in a long time, very customer friendly and delivered with humor. They took care of my problem immediately, in fact after I wrote to them they contacted me to make sure there would be a solution. It wasn't a major problem, I just didn't like the clasp. A new product is being sent to me. I just paid the shipping fee.
I started buying the product three years ago. When I first bought it. I bought Rose Gould class for two different bracelets, and I bought three bracelet colors. And then I brought four additional Id bracelets for other pieces of jewelry i’ve been working with the vendor because the Rose Gold clasp The color is wearing off. One of them won’t open her clothes anymore. With just your finger. You have to use a little screwdriver to open it to then squeeze the buttons to release it. The red medical alert ID tags that go on either side. the under side is flaking enough like rust on metal I don’t believe they see them properly to be able to deal with the acidity on a person skin. i’ve been a Member for three years. But I think at this point it’s time to move on.
I bought the stretch band with one badge and tag that comes with it. I paid $36 ($6 was shipping). This is one of the most overpriced and outrageous rip offs I’ve experienced. It is a glorified rubber band that has nothing fixed to it. The badge and tag have to be clipped on and they both float around the band. They are very flimsy and don’t seem like they will hold up too long. I just feel at this price that they could at least have a tag that is fixed to the band and have it made of quality material. I’m guessing their material cost is no more than $1.50.
Order process was simple but it goes down hill from there. The delivery period was in my opinion awfull, 19 days from order. The product does what it says but I feel it is very overpriced for what it is. Customer care is non-existent, I sent 2 emails while waiting for delivery to ask for an up date and I still have not had a response.
Road ID prides itself on the fact that the products they sell are made in the United States.However NONE of their wrist ID’s have an American color scheme. You earn your money here but fail to honor the hard working people who provide this country with its success! SAD! Tim Cannon - former customer.
Excellent Customer Service, excellent product. The customer service knows his job, they listen to your needs and do their best so that the customer is happy. I had a problem with the size and they quickly SOLVED it. The product is of quality and is very comfortable. I have had several and this one is the best.
They have a place to put instructions so I requested a shipping delay. After they shipped it they sent a useless email saying they couldn’t delay it and included a statement to reach out to my post office to hold my mail. Not possible.
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