Review Time
Outstanding from start to finish — thank you for everything!From the first stages and getting quotes I was constantly going back and fourth with Alicea. They truly were so kind and gentle in their responses and truly helpful that I had felt so secure when choosing Robert’s Crossley Solicitors. We honestly couldn’t have asked for a better solicitor, Katy. From day one, they were reliable, approachable, and always one step ahead. With their quotes, I was constantly going back and fourth and Alicea was so kind and gentle in her responses and truly helpful. Every stage of the process was explained clearly and handled with care — no chasing, no confusion, just genuine support and expertise throughout.What really stood out was how personal the service felt. We never felt like just another case — they took the time to reassure,keep us fully informed. Even in the more stressful moments, they were calm, and completely on the ball.This was a huge step for us, and we’re so thankful to have had such a brilliant solicitor on our side. We would recommend them in a heartbeat — they made a complicated process feel safe, simple, and human. We’re truly grateful.We will definitely be returning customers and will recommend them to everyone too. Thank you so much to everyone involved for taking the time to be so helpful! *If you are looking at these reviews wondering whether to choose RC, please trust me when I say to DO IT, you honestly cannot find better*
Second time our family has used Roberts Crossley in the last 12 months, and the service provided has been top notch on both occasions. They are very professional, providing timely and coherent advice whilst energetically pursuing outstanding issues. It is reassuring to have such a competent organisation in your corner when embarking on house sales/purchases.
Mr Ben Thomas is absolutely fantastic! He provided exceptional guidance and support throughout my house purchase . His expertise, professionalism, and communication skills made a huge difference. Highly recommend for anyone seeking top-notch legal advice and representation. Thank you for your hard work and dedication Will recommend Robert Crossley Solicitors / Mr Thomas to friends needing this service.
At the start of our house move journey I half-jokingly remarked to our estate agent that the conveyancing profession in the UK needed a disruptor such as Amazon to enter the market and turn it on its head, by doing things differently – and much better – than the industry norm that those of us who have bought or sold houses before have come to expect. To me there seemed to be so many opportunities, some of it quite “low hanging fruit”, to work more efficiently and deliver service improvements to the client, including through better use of technology. One gets the impression from many conveyancing firms that nothing has changed, that this is a profession stuck firmly in the 20th century.We were delighted to find that Roberts Crossley (who we stumbled across looking on Trustpilot for top-rated solicitors) have already achieved many of the new ways of doing things that a good market disruptor might deliver. They make great use of technology to achieve efficiencies (and cost savings for the business too, I’m sure), they are accessible and communicative, being quick to respond to emails, and often your conveyancer will even answer the phone if they’re available when you call, or if not call you back later. They are supportive, seeming to actually ‘get’ that you are the client, who at the end of the day pays their wages – this should of course be the norm, but sadly it’s not. And they are efficient and work much quicker than one is accustomed too from prior experiences – and in particular, recognise times in the process when this might be especially important. I particularly liked that they have an option for an expedited service offering fast, guaranteed response times should this be needed, for a very reasonable additional fee.Ben who gets regular favourable mentions in reviews here was our paralegal; he certainly delivers the excellence as described above, and is very personable and approachable. We had a slightly more complex process than the norm, selling two homes separately owned to purchase our first home together, plus as we were buying a new build that was also more complex and time-critical, due to the slightly unreasonable demands developers typically place on you. With Ben we felt in a very safe pair of hands throughout, even more so when having secured an excellent plot for our new build, one of our buyers wobbled and withdrew, which for a while was in danger of putting the purchase we thought we’d secured in jeopardy. During this critical time Ben could not have been more supportive, as we worked to put in place a ‘plan B’ to ensure we didn’t lose our new dream home!When I write such a glowing (and deserved) review I like to pause and ask myself, is there anything the company could improve? The only thing I can think of, on occasion in the process we stumbled upon what was no more than a careless, silly (and unforced) error in something that had been sent to us. Each was relatively trivial, but given all the positives we experienced as detailed here, we did find this a little surprising and unexpected. We’re not sure if these mistakes were made when rushing, and the odd one will always slip through. But if a way could be found to tweak up the attention to detail for the small things as much as the big and important things, that would only further enhance the company’s obvious pursuit and delivery of excellence.
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