rolcruise.co.uk

4.9
4.9 Based on 257 reviews

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Average Rating

4.9

/
5

257 Reviews

5 Star
95%
4 Star
5%
3 Star
0%
2 Star
0%
1 Star
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Review Time

Margaret Barnes
Being able to speak to a person very welcome

Great to speak to a person who could answer questions raised by the customer

4
Date of experience: Mar 23, 2026
Jocelyn
informative and helpfull staff member

5
Date of experience: Mar 23, 2026
Heather Land
Happy Happy Happy

Great price. Jake was very helpful and through in free parking which clinched the deal. I paid my deposit then and there. I've booked my last 5 cruises with Sixstar cruises but will probably change to ROL.

5
Date of experience: Mar 23, 2026
Robert Templar
Staff were helpful and knew what they…

Staff were helpful and knew what they were talking about.

5
Date of experience: Mar 23, 2026
Luke was friendly & helpful guiding me…ROL booking

Luke was friendly & helpful guiding me professionally with any question answered

5
Date of experience: Mar 22, 2026
andrew bartlett
enquiry quickly answered for cruise…

enquiry quickly answered for cruise avaiability next year, cruise found in current brochure from yourselves able to book cabin grade confirmation of cabin to follow. gentleman was very helpful giving us all info about trip and info required by Princess Cruises.

5
Date of experience: Mar 22, 2026
Mr Grahame
Positive experience with ROL

Positive experience with ROL. Knowledgeable advisor Ollie was very helpful resulting in us booking the cruise we wanted to at a good price. Documents arrived in my inbox promptly. Have used ROL on several occasions and will continue to do so.

5
Date of experience: Mar 22, 2026
Tom Atkinson.
The customer service was great

The customer service was great. This time it was Oliver who was most helpful and his speedy access to system records of my previous ROL trips meant the minimum of fuss. Oliver even phoned me back later, leaving a message saying he'd checked my account and there were cruise miles I could use to reduce my bill. Great follow up service.I tried Imagine Cruising. Great advertising but the reality was awful. A long story of lies, breach of regulations, obfuscation, incompetence and stress. They forced me to take them to court to obtain judgement (with costs) in my favour for their blatant breach of regulations, a claim for money held, which they should/could have returned and settled less expensively months earlier. It seems they think they can cheat customers and get away with it. Face Book entries suggest they often have. Never again with Imagine!

5
Date of experience: Mar 22, 2026
Good value and knowledgeable staff

ROL gives regular attractive offers. Easy to contact with friendly and knowledgeable staff.

5
Date of experience: Mar 22, 2026
Mrs Jones
Very helpful advice

Very helpful advice. prompt service, Good telephone manner and clearly spoken

5
Date of experience: Mar 22, 2026

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