Review Time
I ordered a coat but never received it, as the courier returned the parcel automatically after just one delivery attempt for an unknown reason. The support team provided inaccurate information in their email, claiming the parcel was handed over to the courier and advising me to contact them directly if it was missing. In essence, the service not only mishandles issues but also refuses to process a refund, leaving the customer without the item.
I ordered a coat but never got it as the courier returned the parcel automatically after just one delivery attempt for an unknown reason. The customer support team misled me in their email, stating that the parcel was handed to the courier and if it was missing, I should reach out to them directly. In short, the service not only fails to address the issue responsibly but also refuses to issue a refund, leaving the customer without their order.
I’m completely in love with my wool coat! The quality is exceptional — it’s warm, beautifully crafted, and fashionable. The entire experience was smooth from beginning to end. The customer service was excellent and very supportive. I couldn’t be happier with my purchase and highly recommend this service!
I ordered a coat well in advance for Christmas, but six weeks later, it still hadn’t arrived. I sent five emails and received replies to only two. Now, eight weeks later, I’ve requested a full refund with no response from the company. The communication has been very poor, and I’m now forced to file a complaint with my bank. I will not be using this service again.
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