row.co.uk

4
4 Based on 88 reviews

As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided. We go absolutely quackers for great customer service - it is at t...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4

/
5

88 Reviews

5 Star
73%
4 Star
3%
3 Star
0%
2 Star
0%
1 Star
24%

All Reviews

Filter Reviews

Review Time

Nikky Lewin
Very poor experience with Row after paying insurance for nearly 4 years just to get a replacement ph

Very poor experience with Row after paying insurance for nearly 4 years just to get a replacement phone through insurance that was very much worse than the stolen phone I was claiming for in every way. Excess cost that I was forced to pay for and 'a' graded replacement phone was more that the same grade quality phone i could have got on amazon for cheaper and nearly a month quicker than it took for my replacement phone to come due to Xmas holidays. When I called to complain about the phone and time it took to deal with the complaint a d hiw much I had to pay in excess, they said everything on they're side was justified and I didn't have a leg to stand on. Despite thought te entire claim I kept telling them I needed a powerful phone urgently due to having children with medical and educational needs. But they didn't care at all. I will never use them again.

1
Date of experience: Feb 22, 2026
Caroline
Really competitive domestic applicance insurance

Really competitive domestic applicance cover. Easy to use website. Instant quotes. Easy to set up the insurance.

5
Date of experience: Feb 22, 2026
MRSSHARONWHITBY
It was cheap and easy to do online

It was cheap and easy to do online

4
Date of experience: Jan 21, 2026
Ieyni Osman
Excellent prices very easy website to…

Excellent prices very easy website to use will be recommending to family and friends

5
Date of experience: Dec 21, 2025
Nikky Lewin
Money grabbing cheats. DO NOT USE

Very poor experience with Row after paying insurance for nearly 4 years just to get a replacement phone through insurance that was very much worse than the stolen phone I was claiming for in every way. Excess cost that I was forced to pay for and 'a' graded replacement phone was more that the same grade quality phone i could have got on amazon for cheaper and nearly a month quicker than it took for my replacement phone to come due to Xmas holidays. When I called to complain about the phone and time it took to deal with the complaint a d hiw much I had to pay in excess, they said everything on they're side was justified and I didn't have a leg to stand on. Despite thought te entire claim I kept telling them I needed a powerful phone urgently due to having children with medical and educational needs. But they didn't care at all. I will never use them again.

1
Date of experience: Dec 09, 2025
Lynette
5* Clear and friendly communication

Sunny had good, clear and friendly communication. Simple process to add a new product. Great to deal with!

5
Date of experience: Nov 14, 2025
Helen
Feels like a scam

Feels like a scam. I purchased a policy, which when I was sent the full details did not include the cover as advertised. I immediately contacted the company to cancel, and received a response 5 days later requesting that I call to cancel rather than email. I called, cancelled and have still be billed.

1
Date of experience: Oct 24, 2025
olawale Agiri
Very easy to insure my appliance

Very easy to insure my appliance

5
Date of experience: Oct 23, 2025
customer
Quick and easy to complete transaction

Quick and easy to complete transaction. Website user friendly, and price very competetive.

5
Date of experience: Oct 20, 2025
Toufik Kada
Very good customer service

5
Date of experience: Oct 13, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided.

    We go absolutely quackers for great customer service - it is at the heart of anything we do! From providing comprehensive coverage at a great price, to our easy to use site and friendly advisors, we stand out from the crowd.

    Find out why our customers love us by getting a quote on a Gadget, Mobile Phone, TV, Appliance, Home Emergency or Boiler cover policy.See more

  • email customerservices@row.co.uk
  • call 02034119409
  • language https://row.co.uk/

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More