Review Time
I ordered a pair of shoes from what I thought was the Rowe & Mercer website. Paypal receipt showed number of red flags. Receipt showed seller as RISE LIGHT TRADE LIMITED with a Hong Kong phone number (+852 55707217) and a suspicious/ questionable email address. Company I thought I was buying from is Rowe & Mercer in Sydney Australia. Scamwatch indicates fraudulent activity by Rise Light Trade LTD. The phone number is suspicious, and the company name has no verifiable presence.
I ordered the loafers for a business trip. The fit is true to size and the arch support is surprisingly good for a handmade dress shoe. Shipping took a few days longer than the estimate on the site, but the customer service team very responsive when I checked in. Worth the wait if you aren't in a massive rush.
The leather on my new Rowe Mercer boots is buttery soft yet feels very durable. You can tell these weren't made on a mass assembly line. The only reason for 4 stars is that the laces felt a bit thin compared to the heavy-duty quality of the boot itself, so I swapped them out. Other than that, the craftsmanship is undeniable.
Absolute scam, as many others have reported. Inferior quality shirts wrong size and colour. Response to complaint was to offer 20 per cent refund. Their address in Strand Arcade, Sydney is non-existent. The name (different) by which payment was acknowledged features in scam complaints about other sellers and products, as does the name (yet again different) from which the reply to the complaint came. It is hard to believe that steps have not been taken to close them down.
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