Review Time
Once again I was denied my payment because I used a free coin once. They straight denied my winning and when tiu are allowed one free coin a month and used that against me. Crazy they need to be shut down .
Would give zero stars. Have a withdraw pending approx 2 weeks now. I had to renew my id 2 months early because they consider it expired in their system. I did so , verified successfully through their Mitek system, only to be told to email documents and verify with their live chat after to be expedited. I have done this 5 times, only to be told yesterday the last they had was from the 18th (my last forward of same email shows the 20th) I gave agent that case number and was told to do it again and they could expedite it NEXT Thursday now. Over a measly $100 I won with a fair and square deposit, no coupon. This is a crypto withdraw to boot. Stay away from these cheats, deposits credit almost immediate so weird their verifications for withdraws their allegedly expediting takes a month and counting. Stick with the transparent immediate crypto withdraw casinos, I’m in the vip programs with plenty and regret having my money and time wasted with ruby.
I took a promotion chip and won a few hundred deposited money they sent me a email asking to refer them. My roommate signed up and my withdrawal never came so I emailed them all week and 2 weeks later they wrote that no one can use the same computer or address and since my roommate signed up and took the referral they emailed me to send to friends they kept all the money I won.
I win a big amount of money and I have a verified account (25 000$) on Ruby Slots CasinoI sent all documents they requested for wire transfer cause they dont want to withdraw with Bitcoin (Funny cause I was able to withdraw with bitcoin before)They reply and say they can't wire transfer with my current bank, is TD BANK Canada (One of the biggest bank in Canada)They ask for an alternative bank for wire transfer, so I ask for a list of banks who are approved but they can't answer me... so I have to open a bank account to another bank to HOPE they are accepted by them.It's clearly a way to delay my withdrawal....They are doing everything to delay the payment, so I have to go see another bank to HOPE they will accept it ....
When they say 7 to 10 business days they meet 7 and 10 business days just on approval I've never had a online casino take that long just for an approval and then another 10 days to get your money withdrawal back I am still waiting for my winnings customer service will not give you a straight answer it ain't like they're not making money they're making millions so why can't they speed up the process of the payout I think they wait on people to get tired cancel their withdrawal and start playing again so they can lose the money they want or in fact they're just broke to a terrorist organization or something horrible customer service horrible withdrawal take your business elsewhere I suggest or you'll be waiting a month like me for you winning
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