Review Time
Avoid SAE at all costs. They installed air-conditioning units a few years back when they did Air Conditioning .. the units are great. SAE used brackets to support the air-conditioning units and also the electrical wiring in conduit all around the outside of my house which have now rusted with rust stains on the outside of my house running down the walls. I have appriached SAE Kingscliff many many times and get fobbed off each time telling me it’s not their problem. If they had offered me a choice between brackets that rust and brackets that don’t rust, even if they were a bit more expensive, I would’ve chosen the latter. I was never given this opportunity. So now I have to pay for all new brackets plus the walls of my house to be painted. A big job. Don’t use this company if you want any after sales service.
terrible experience, they installed a new system in jan 2025, after a few months the roof developed a leak, reached out to them straight away and asked for a fix, they said someone will come out to inspect, it took a few weeks and in the meantime the roof leak steadily got worse, after multiple attempts to deal with them they sent out a repair guy who just took photos and said they will go back to the company and ill hear back from someone, also had a team who came and removed the panels in december,since then i have been trying to contact someone to get the system up and running and the roof fixed which has now caved in,multiple calls go unanswered, messages not responded to and false promises of someone will call back but no calls ever recievedreally disappointing experience
Avoid SAE at all costs. They installed air-conditioning units a few years back when they did Air Conditioning .. the units are great. SAE used brackets to support the air-conditioning units and also the electrical wiring in conduit all around the outside of my house which have now rusted with rust stains on the outside of my house running down the walls. I have appriached SAE Kingscliff many many times and get fobbed off each time telling me it’s not their problem. If they had offered me a choice between brackets that rust and brackets that don’t rust, even if they were a bit more expensive, I would’ve chosen the latter. I was never given this opportunity. So now I have to pay for all new brackets plus the walls of my house to be painted. A big job. Don’t use this company if you want any after sales service.
We had used SAE a decade ago for our original solar panel installation and chose to use them again for a battery wall based on our positive dealings with them. The sales person was so easy to deal with and did a superb job of helping us understand everything on offer. They accommodated our later start date to fit in with renovations already underway. The installation itself was seamless and we opted to update all of our solar panels as well. We are so happy with the results as we are producing more power than we ever anticipated. Thank you SAE. We highly recommend your company.
We upgraded our 8-year-old system (which was still working perfectly) to 19.11kW SunPower panels, a 10kW Sungrow hybrid inverter, and a 25kWh battery. The whole process was amazing—informative, smooth, and professional. The installation team, lead by Ryan were punctual, tidy, respectful and explained everything clearly. The new system is fantastic! Monitoring has made us smarter with our energy use. Couldn’t be happier! Highly recommend SAE Group.
I don’t usually leave negative reviews, but I feel I need to share my experience with SAE Solar to hopefully help others make an informed choice.We had solar panels installed by SAE. Not long after, we noticed a roof leak directly under where the panels were installed. What started as a small issue quickly turned into significant internal damage to our ceiling due to the significant amount of rain we have had over the last few months.I contacted them straight away, but it took over a month—and several follow-up emails—before anyone even got back to me. I only received a proper response after escalating things and mentioning I’d be lodging formal complaints. That really shouldn’t be necessary just to get someone to take responsibility.A technician finally came out in early May, but since then I’ve been stuck chasing answers. I’ve followed up multiple times, even assisting to arrange a local builder to do the repair work, but weeks later I’m still waiting for a decision or timeline.The installation itself might have been fine, but the customer service and aftercare have been extremely disappointing. If something goes wrong, you want a company that takes ownership and communicates properly. Unfortunately, that hasn’t been my experience with SAE Solar.
I had received a few quotes & calls before speaking with Luke, I had done my own research, heard just about every spiel there was on why I should choose their company, adding Solar to my home had consumed my life for days & I had honestly heard enough of the sales pitches.When Luke called me, he had his work cut out for him, I was fairly blunt & let him know I didn’t want to hear another sales pitch, he was very understanding & proceeded to give me FACTS, I felt he wasn’t trying to ‘sweeten’ any deals or ‘beat’ any prices that I had received.The system that I had installed was not the cheapest quote that I received nor was it the most expensive but I feel that SAE offered value for money with components of quality.The installation was booked & done quickly & the guys were great.Jack gave me a run down of the system, the app & all the information.I would have no hesitation in recommending SAE.
I was extremely impressed with SAE Group, we had our solar installed without fuss the installation team was very good they did a tidy job, cleaned up after themselves and showed me how to monitor my power usage on the app. Would highly recommend!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
SAE Group are your local experts when it comes to all things solar, air-conditioning and electrical
clean-earth.org
ambitmfa.com
wave-utilities.co.uk
arkaenergy.com
www.lpguk.info
mbenergy.co.uk
culligan.com
power.solar
ohkenergy.com
stellarsolar.net
