Review Time
The larger company acquired a smaller brand and continues to use its name along with some products. However, their new pitchers are not compatible with the filters from the smaller brand, resulting in water not passing through the new filters. This means that if customers want to use the filters, they must purchase the new pitchers along with them. There was no prior notice regarding the incompatibility with existing products, leading to frustration after purchasing two filters that simply do not work. When I reached out for support, the response was lackluster, simply apologizing without offering a solution. Now, feeling disappointed, I am seeking a company that values integrity and can provide water filtration as effectively as the smaller brand once did.
Culligan sucks and is a rip off. Last service cost me $250, nothing fixed. RO system left running with sediment, no different from tap water, now tank full of street water sediment.$150 filter tech Alex is ok. Still street sediment in tank. Sucks.
Avoid this service at all, they will try their best to sing in quickly. The rest they will let you down, I am already 1 month still waiting for a response. I spent time and money as the delivery took long more than 2 weeks, intalation started after other 2 weeks, missing a part so my entire wood floor was floated which I had to pay to replace the floor. Horrible service!
I spoke to Simran in the customer service team this morning about a fault with one of our water boilers. He was extremely helpful locating our account/location and has organised for an engineer to come out to resolve the fault within 6 days. Very pleasant and friendly!
Avoid this company at all costs. I am only giving this company 1 star because you cant score any lower. We purchased a hot water tap from Water Coolers Direct who were then bought out by Culligan. We never had any problems with the previous company but in February after the takeover our tap was serviced and started to leak, when we eventually got an engineer back he told us that the seals had perished and that he would order the part, fast foward 6th June, 3 incorrect parts later numerous calls each week as well as emails and today the engineer has arrived only to tell us the wrong part has been sent again, now we have been given the customer care contact email address WHAT A JOKE, avoid this company at all costs.
Albany NY...I bought an RO system ran just to the kitchen sink. The tech came on a Friday afternoon.Saturday night I went down and saw all this water on my basement floor. A slow leak so I waited until the next day and reported it to the salesman and 24/7 service along with the fact that I had purchased an extra set of filters which were not left. NO ONE CAME TO LOOK/FIX THE PROBLEM!! So on Monday morning I hired my own plumber to fix it (a nut which was loosened by the tech and not tightened enough) and BLOCKED this company from my phone.If they don't care to hear me then I DON'T CARE TO HEAR THEM ASKING FOR PAYMENT!!! They are incompetent and thieves. I ignored them for 2+ years and then they brought me to court. Because I didn't respond to the courts I lost out and had to pay them.THEY SUCK!!! DO NOT DO BUSINESS WITH THEM.
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Culligan Water is an American water treatment company headquartered in Rosemont, Illinois.
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