Review Time
We had a positive experience with this health insurance company. Although we ultimately decided to cancel our policy because another provider offered better pricing, we want to acknowledge that their customer service was always attentive and efficient. The coverage and provider network they offered were also good, and during the time we were with them, we did not experience issues with claims or general support.The only area for improvement we noticed is that the company is not yet very well known, which sometimes caused minor delays or confusion when visiting certain doctors’ offices, as not all of them were familiar with the insurer. However, once clarified, everything proceeded smoothly.Overall, it is a company that provides good service and a courteous experience. If they continue to grow their brand recognition and expand their network, they will certainly be a strong option in the market.
After just 9 months of having a group policy for my company SANA dropped our coverage. SANA also denied medical benefits that I was used to getting with my secondary insurance I carried personally. Not recommended unless you want to check the box on instance benefits. Expect to be disappointed if there are claims.
Visited this insurer and had a very poor experience. In my case, bills were left unpaid for weeks despite multiple follow‑ups by phone and email. Calls were rarely returned, and promised callbacks did not happen. Based on this experience, trust and responsiveness felt unacceptable. Strongly recommend staying away and choosing a different insurance provider
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