Review Time
I have a credit card and now i want to cancle my card but they give me a very hard time for card closing i am still stuck with them from last 7 days and they charge me a lot also but still i am waiting . i call them more then 15 time and i requested to them that its urgent because i applied loan from my education and if i will not close the card i cannot submit my fee on time there wise i have to pay late payment panelty or i will lose my one year then next year they allow me to sit in the exame but still no body is helping reason they charge my card twice and now i am waiting for settlement their service is realy bad i will not recomend to any one to go with mashreq bank
Locked out of my own funds – unacceptable service I am incredibly frustrated with the handling of my account. For weeks, I have been unable to access my bank account with no effective support or resolution. I keep receiving excuses regarding OTP issues and repeated KYC requirements, yet no one takes responsibility to actually resolve the issue. Each time I reach out to support, I am transferred to a different representative, forced to re-explain my situation from scratch, with no continuity or accountability. Living overseas, I have spent a considerable amount on international calls just to access my own funds. Promised callbacks never materialize, cases go unaddressed, and escalations lead to dead ends. This is now the second time my account has been frozen, indicating a systemic problem rather than an isolated incident. The lack of professionalism and urgency is shocking, especially given the real-life consequences — unpaid bills, disrupted finances, and unnecessary stress caused solely by the bank's inaction. Customers should never have to plead for access to their own money. I would strongly advise anyone considering this service to think twice if they value reliability, accountability, and basic banking access.
After dealing with a scam and feeling lost, I found genuine support through the service. Their team acted promptly, showcased great expertise, and handled my case with utmost professionalism. They maintained regular communication throughout the process and worked hard to recover my funds. The level of communication and their availability significantly alleviated a stressful situation. I'm very pleased with the results and highly recommend this service to anyone in need of reliable assistance. A well-deserved 5/5 stars.
This is more of a scam operation than a legitimate bank. Their credit card is the primary instrument of this fraudulent activity. Avoid their credit card and be wary of their representatives who mislead with false offers. They consistently provide incomplete and incorrect information to customers, ultimately leading to their credit card scam.
I have experienced very poor service, being charged AED 21 five times within a month due to minimum balance violations. I've been advised to check my online banking for more details, but it has been frustrating trying to get assistance through calls, with no success.
Extremely disappointing service; within a month, I faced five instances of AED 21 charges due to minimum balance violations. My account has been debited repeatedly with no clear explanation. I attempted to contact the support team multiple times but received no assistance.
I faced a major issue with my account due to a hold placed after receiving my benefits. Despite multiple attempts to get the necessary documents, I received no follow-up. Each time I called, I was promised a response within 24 to 48 hours, but nothing happened. This situation has left me very dissatisfied with the service, leading me to consider transferring my accounts elsewhere.
I reached out to customer care regarding an issue with our company account and spoke with a representative. Unfortunately, the support was lacking, and when I expressed my concerns, the response was dismissive. This level of service is unacceptable.
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Mashreq is almost a half century old, yet proudly thinks like a challenger, startup, and innovator. Our mandate is to help customers find their way to Rise Every Day and unlock their vision of success. Find your way to Rise Every Day at www.Mashreq.com
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