truerewards.com.au

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1 Based on 15 reviews

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15 Reviews

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Nigel Carter
Extremely dissatisfied with the service.

I would rate this service a 0 if it were an option. They sell gift cards, take the payment, and when issues arise and you seek their help, you receive no support at all. I was simply informed that they “cannot do anything.” How is this acceptable? How can a company with such high levels of customer dissatisfaction continue to operate? Most importantly, where does the money go if we are unable to use the gift card? This is entirely unacceptable and reflects a complete lack of accountability.

1
Date of experience: Jan 22, 2026
Warren Brooks
Avoid this gift card at all costs.

If I could rate this company a zero, I would. They sell gift cards, take your money, and when issues arise, their support is non-existent. I was simply told they 'cannot do anything.' How can a company with such poor customer satisfaction continue to operate? Most importantly, what happens to the money if the gift card is unusable? This is completely unacceptable and demonstrates a total lack of accountability.

1
Date of experience: Jan 22, 2026
This feels like a scam.

The card has an expiry date, yet I can't use the gift card! Be cautious. Customer support claimed there was nothing they could do. :-(

1
Date of experience: Sep 22, 2025
Addison Baker
Completely disastrous experience.

This has been a nightmare. It's been nearly a month, and I still can't access my funds!!!

1
Date of experience: Aug 29, 2025
RamiroElTrolazo14
A complete rip-off, avoid purchasing.

If I could rate this company a zero, I would. They sell gift cards, take your money, and if you call for help without a receipt—like when receiving it as a holiday gift—they can't even track the barcode. DO NOT buy these EVER. It's ridiculous that they lack accountability for their products. Most other gift cards allow you to see your balance and get assistance, which is the purpose of a gift card! I may contact consumer protection about this.

1
Date of experience: Jun 13, 2025
Des L.
Total scam, don't spend your money here.

This is a total scam. I bought a card at a service station, followed poor instructions, and after multiple calls with no response, I finally got through but received no assistance despite sending them my receipts. Don't waste your money.

1
Date of experience: Jun 12, 2025
Judith Fisher
A card issued was drained immediately.

A card I received was completely drained of its funds right away. I followed all instructions and have 2FA, yet they were unhelpful and blamed my security. I suspect the breach happened on their end, and they refuse to take any responsibility.

1
Date of experience: May 12, 2025
Grant C.
Scammers, highly discouraged.

Scammers. I do not recommend. After receiving a refund from a store, they decided to keep the funds, leaving me unable to access them.

1
Date of experience: May 08, 2025
Sylvoutch5957
This company is a TOTAL SCAM. (STAY AWAY)

This company is an absolute scam. I received a gift card with $1000 that had to be activated by a specific date, which I did. When I tried to use it before it expired, it showed as EXPIRED, which was incorrect. Their support claimed it wasn’t activated, despite my confirmation. I asked if they notify when activated, and they said no. When I questioned where the money went, they said it was forfeited. I asked if it could be reactivated, and they said no. It’s alarming how it just vanished without a trace. Their call center is offshore, indicating this organization is a scam. I advise everyone to steer clear of this company and its affiliates.

1
Date of experience: May 05, 2025
IWorshipChaos
Violation of gift card regulations - Unlawful profit-making.

I received a new Visa gift card from the company in 2023 with a 12-month activation deadline. I called to request activation after this date, but they refused. This is a violation of gift card laws, which I pointed out both over the phone and via email. They offered no solution and stated that funds are forfeited if not activated by the deadline, which they failed to clearly communicate. I believe this is how they evade scrutiny. They confirmed that their cards have a 12-month activation limit. I find this company has violated gift card regulations and profited unlawfully.

1
Date of experience: Apr 16, 2025

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