sapphiresofteners.com

5
5 Based on 20 reviews

Sapphire Water Softeners is a family run business based in Smarden, Kent. The company was launched in 2008 by Chris Dyer, who had a background in installing water treatment equipment for a local company. Taking great pride in a reputation for quality in...

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5

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5

20 Reviews

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Molly
Sapphire Water Softeners is a wonderful…

Sapphire Water Softeners is a wonderful family run business. We have been using this company for years now ever since we purchased our first water softener. They are so professional, reliable and above all friendly. Of all the services we use as homeowners they are definitely the best. I would highly recommend them.

5
Date of experience: May 27, 2025
Great service

No hard sell, polite, informative and a great job done. Followed up after to see all was ok and regularly scheduled salt when you need it.

5
Date of experience: May 24, 2025
Attempted repairs to old softener & install new one.

We had issues with a very old water softener. Chris came round twice to try and repair it but unfortunately it wasn't successful. So, we had a new one installed. Chris spent a lot time with this, was very meticulous in his work and was very fair with the charges.

5
Date of experience: May 14, 2025
Harold Parker
New water softner

Chris came not many days after we moved in.We were fortunate enough to have the pipe work already in place but we made the decision to have a drinking tap installed and filter. All done with no fuss and very little mess. 100% from Chris great job thank you very much

5
Date of experience: May 13, 2025
Hank Scott
I would highly recommend Sapphire

I can’t fault the experience we had with Sapphire! Chris was extremely knowledgeable and helpful. He talked us through the pros and cons of the 2 machines we were considering and personalised his advice to our house. We found this invaluable and it helped us to make an informed decision.When it came to install, as usually Chris was extremely polite and knowledgeable and even came back a few weeks later to add a missing part he’d found in our pipework when installing the softener.I would highly recommend Sapphire if you’re looking for a water softener!

5
Date of experience: Apr 23, 2025
Hannah C.
Communication was excellent

Communication was excellent, great knowledge on all products that are available, installation was quick, very reasonable price as well. I couldn’t be happier.

5
Date of experience: Feb 18, 2025
Maud Bell
Exceptional Service

As we were undecided on where the equipment should be placed, we had a a couple of water softener suppliers provide us with a demonstration. Chris had solid knowledge, carried out a survey, provided good advice with practical solutions to our limited space, quality installation and overall, an exceptional service! I would recommend Sapphire Water Softener for all your water treatment solutions!

5
Date of experience: Jan 08, 2025
Jemima Clark
Chris was efficient and professional…

Chris was efficient and professional throughout. His prices were competitive. We have already recommended Sapphire to friends.

5
Date of experience: Dec 16, 2024
Preston Bell
Excellent service

I came across Sapphire Water Softeners as I was researching getting a water softener 3 years ago; when Chris came to do the survey I knew straight away that I would pick his company because instead of a pressured sales pitch I got honest answers to my questions and helpful advice on what's best for my circumstance. His professionalism made a great impression, he turned up promptly for the installation and did a fantastic job. Bulk buying the salt from him means that I can get the best value on the market, and I can get my yearly cartridges in the post when I message him and Mel that I need one. Chris is always friendly and ready to answer our questions, I hope if we ever move we'll still be in his catchment area. I would not hesitate to recommend Sapphire Water Softeners.

5
Date of experience: Sep 05, 2024
SauvonsLaLangue55
Water softener

Can't fault anything. From initial quote to timescale of fitting and ingenious adaptation of installation site. Chris is the perfect tradesman.... seriously, don't look anywhere else!

5
Date of experience: Jul 30, 2024

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Business Details

  • Sapphire Water Softeners is a family run business based in Smarden, Kent. The company was launched in 2008 by Chris Dyer, who had a background in installing water treatment equipment for a local company.

    Taking great pride in a reputation for quality installations and personal service, Chris carries out the survey and installations himself, ensuring continuity from start to finish. Mel takes care of the administrative side of the business and is often the first point of contact on the telephone. This customer care continues with a delivery service offering great value on consumable products too.

    If there are any problems, we act to resolve them as quickly as possible with minimal fuss and, again, there is a huge bonus in being local. We always do our utmost to go the extra mile for our customers who place their trust in us.

    We cover the whole area of Kent and Southeast London including Ashford, Broadstairs, Bromley, Canterbury, Dartford, Deal, Dover, Faversham, Folkestone, Herne Bay, Hythe, Maidstone, Margate, Medway, Orpington, Ramsgate, Sevenoaks, Sidcup, Tonbridge, Tunbridge Wells and Whitstable.

    Sapphire Water Softeners are an independent supplier of high-quality, non-electric water softeners and related drinking water solutions. We also supply and deliver block, tablet and granular salt for all types of water softeners and we are especially proud of the personal service we offer.

    To fully appreciate the difference soft water makes in your home, call 0800 29 85 185 or e-mail us to arrange your free ‘in home’ survey.See more

  • email mel@sapphiresofteners.com
  • call 01233221333
  • language https://www.sapphiresofteners.com

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