sapphiresofteners.com

5
5 Based on 20 reviews

Sapphire Water Softeners is a family run business based in Smarden, Kent. The company was launched in 2008 by Chris Dyer, who had a background in installing water treatment equipment for a local company. Taking great pride in a reputation for quality in...

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Average Rating

5

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5

20 Reviews

5 Star
100%
4 Star
0%
3 Star
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2 Star
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1 Star
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All Reviews

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Simon Hill
Chris and his team have been fast, friendly and highly professional throughout the straightforward p

Chris and his team have been fast, friendly and highly professional throughout the straightforward process.
Our ageing softener and its associated over pressure pipework was surveyed and replaced within two weeks of initial free onsite review.
The attention to detail and level of service is second to none.
Would highly recommend Chris and his team.
Thank you.

5
Date of experience: Mar 07, 2026
Simon Hill
Sapphire Softeners - Great friendly and professional service

Chris and his team have been fast, friendly and highly professional throughout the straightforward process. Our ageing softener and its associated over pressure pipework was surveyed and replaced within two weeks of initial free onsite review. The attention to detail and level of service is second to none. Would highly recommend Chris and his team.Thank you.

5
Date of experience: Feb 26, 2026
Toby
Polite and informative throughout

Polite and informative throughout, and gave clear advice on which product would be most suitable for us. Very quick turnaround time, competitively priced, and the work was carried out efficiently. Would highly recommend 👍

5
Date of experience: Jan 21, 2026
Susan
Very professional and informative

Very professional and informative. All prices given clearly and explained. Great service. Thanks

5
Date of experience: Nov 14, 2025
Robert Uden
An awkward piping to the installation…

An awkward piping to the installation but very efficiently done. Softener working straight away and absolutely no problems since fitting it also no more scale around the taps etc. very satisfactory all round

5
Date of experience: Oct 02, 2025
Lucy C
Local and better than the 'big names'

We chose to use Sapphire water softeners rather than some of the, 'big names' and we didn't regret it. We'd previously had a water softener through Harvey's and found them pushy and the after care not great. Sapphire's quote was very competitive and they were able to install quickly. Chris was very friendly and communication was fantastic. He was punctual and worked really hard to install our softener in the wasted space in the corner of our kitchen. We are also now purchasing salt through sapphire as they are cheaper than our previous suppliers. I have no doubt if we need any after care sapphire will provide it to a high standard. We are very pleased with our softener. Having used one for more than 13 years we couldn't be without one in such a hard water area. It's saved us from lots of plumbing issues, our hair and skin are better and without limescale everything is easier to keep clean.

5
Date of experience: Sep 03, 2025
Nemultumit28
Great service

Great service. Great price.

5
Date of experience: Jul 21, 2025
Top Quality water Softner supplier and installer

After some research on the internet about water Softner suppliers and installers, Sapphire come out highly recommended. I gave Chris a call and straight away I felt I had picked the right company. They are friendly, polite and very professional.

5
Date of experience: Jul 07, 2025
Denzil F.
Outstanding Service from Start to…

Outstanding Service from Start to FinishChris provided a first-class experience from the initial consultation to the final installation. He was professional, knowledgeable, and kept me well-informed at every stage. I really appreciated his clear explanations of the available options, all delivered with absolutely no sales pressure. The installation went smoothly, and I’m extremely pleased with the end result.

5
Date of experience: Jun 23, 2025
Mason Long
Terence Murphy

All the reviews I've read about Sapphire Water Softeners are rated as 5 stars and rightly so. Following an initial visit to discuss where the water softener could be installed, Chris installed it in our kitchen and it is neatly stored in a cupboard under the work surface with connecting pipework running out of sight in the kick board space below. All the work was carried out neatly and professionally. No hesitation in recommending Sapphire Water Softeners.

5
Date of experience: Jun 16, 2025

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Business Details

  • Sapphire Water Softeners is a family run business based in Smarden, Kent. The company was launched in 2008 by Chris Dyer, who had a background in installing water treatment equipment for a local company.

    Taking great pride in a reputation for quality installations and personal service, Chris carries out the survey and installations himself, ensuring continuity from start to finish. Mel takes care of the administrative side of the business and is often the first point of contact on the telephone. This customer care continues with a delivery service offering great value on consumable products too.

    If there are any problems, we act to resolve them as quickly as possible with minimal fuss and, again, there is a huge bonus in being local. We always do our utmost to go the extra mile for our customers who place their trust in us.

    We cover the whole area of Kent and Southeast London including Ashford, Broadstairs, Bromley, Canterbury, Dartford, Deal, Dover, Faversham, Folkestone, Herne Bay, Hythe, Maidstone, Margate, Medway, Orpington, Ramsgate, Sevenoaks, Sidcup, Tonbridge, Tunbridge Wells and Whitstable.

    Sapphire Water Softeners are an independent supplier of high-quality, non-electric water softeners and related drinking water solutions. We also supply and deliver block, tablet and granular salt for all types of water softeners and we are especially proud of the personal service we offer.

    To fully appreciate the difference soft water makes in your home, call 0800 29 85 185 or e-mail us to arrange your free ‘in home’ survey.See more

  • email mel@sapphiresofteners.com
  • call 01233221333
  • language https://www.sapphiresofteners.com

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