Review Time
We needed to cancel because of snow, and two members of our group were using crutches or walking aids. Proving our reason related to the weather was somewhat challenging, but once we located official reports, the remainder of the process was swift and straightforward, handled faster than the estimated time.
Payment was eventually received. However, the claim form is quite misleading – if I had just followed it, I likely wouldn't have submitted a claim in the first place. Why? Because a doctor's note is requested! And that's actually not needed, is it? In our communication, you asked for proof that I had reached out to the venue for assistance. Your terms and conditions don't require this, yet you chose to dispute my mention of it in feedback.
A friend had an unfortunate accident just before Christmas and was hospitalized until after the New Year, preventing him from attending the pantomime. Fortunately, I usually insure our tickets, allowing him to receive a refund. The process was straightforward, and the refund arrived within a week, which was greatly appreciated.
I couldn't attend a show due to illness, but they asked for a doctor's note, hospital admission details, and release dates. This feels overly intrusive! My personal health matters should remain private. I also faced issues with travel cancellations and prepaid drinks not being refunded. This was my first experience insuring tickets, and it will definitely be my last.
My friend had an unfortunate accident prior to Christmas and was hospitalised until after the New Year meaning that he was unable to attend the London Palladium Pantomime, fortunately I usually insure our tickets and he was at least able to receive a refund for his ticket, this was straightforward and refunded within a week which was appreciated.
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