Review Time
I ordered food to be delivered to my daughter in college. It was sent in two separate deliveries. One got there without a problem. The other was not delivered and the delivery instructions said they would try the next day. They did not. The food had already been sitting on a truck for a week. I reached out to the company about it and I was told the only option was to repurchase. I have emailed asking about the policy on this and they have since quit answering my emails.
I’m editing this as the company has responded. The website isn’t that user friendly for checking on credits and gift certificates as you have to enter it each time. It’s not saved in your account like Starbucks or Amazon. But I am updating this to three stars. @sendameal where does one check where the credit was applied to? I will update when I place my second order and see how it goes. If I could give them zero stars I would. I was given a gift certificate from my colleagues as I'm battling cancer and going through chemo. It was a large amount $$ in this gift. I ordered 20 meals, received 18 meals because they canceled two vegetarian meals that are discontinued and didn't deliver the meal or replacement and didn't give me a refund on the two meals that I did not receive. The only way to contact them is through email and they do not respond.
Very disappointing so far. Ordered a few meals to send to a friend returning home from a stay in the hospital. I guess I should have read more carefully, but to tell me that the $24.00 you charged for shipping takes 7-10 days? Perishable items? Unacceptable. Next time I’ll use Spoonful of Comfort or another service.
My wife and I had some family in town before Thanksgiving. We ordered a couple of the turkey dinners with a lot of fixings on the side. Yes! It was a package deal and I didn’t have to bake any big bird. Thank you SendaMeal for the timely delivery and the well packaged shipment. The whole experience was epic, because we had very little work prepping the dinner and the cleanup was a cinch.
My mom recently entered an assisted living facility. Send A Meal has been a huge help in giving her a variety of foods to eat outside of just what’s served. The meals are easy to order and taste great! Highly recommend for others in a similar situation.
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