Review Time
Brilliant been working for the company for a few years always great with updating and good communication and great different people to contact if needed it now and someone was on annual leave.
I recommend working for them, if you don’t it gives me more audits 😉
I’m really happy with this side job brilliant team thank for all your support and hard work!
I've been involved in mystery shopping for around six months. While it has its merits for conducting audits, it can be quite frustrating. I rely on public transportation to get to my audits, and that travel time isn’t compensated. I often spend over 30 minutes traveling from one audit to another, earning only £4.75-£6 each time. When they are clustered together, it's manageable, but I've had numerous instances where I traveled over 30 minutes just for a single audit. The website offers minimal assistance in displaying travel times; I have to check each bus route separately, which consumes a lot of time. If any part of an audit is done incorrectly, there's no compensation, including any expenses incurred while trying to complete the audit. Moreover, each audit location has slightly different requirements, making it quite tedious to ensure everything is done correctly. Whenever I do make a mistake, the managers react as if it's a major issue. They demand a lot for very low pay, and I find it hard to accept their definition of minimum wage, particularly given the time audits take for someone using public transport. On a positive note, the delivery audit system is quite effective; however, I don't understand why they don't ask delivery services to provide vouchers or credits for auditors to use during these audits. Lastly, I'm quite frustrated with how the company randomly evaluates you when you take notes for audits. While it's beneficial as an auditor, it can be extremely irritating to document anything significant for audits that are completed in under a minute.
I've been working as a mystery shopper for about six months. While auditing can be manageable, the experience is often frustrating. I rely on public transport for my audits, and that travel time isn’t compensated. I can spend over 30 minutes traveling between audits only to earn between £4.75 and £6 each. When audits are grouped, it’s acceptable, but many times I travel long distances for just one audit. The website provides little assistance in calculating travel time, requiring individual checks of bus routes, which is time-consuming. If you make any mistakes on an audit, you forfeit all compensation, including any expenses incurred. Since each audit location has different criteria, it’s challenging to ensure everything is done correctly, and mistakes are treated as catastrophic by management. They demand a lot for very little pay, and I find it hard to consider this minimum wage given the time involved, especially for public transport users. The delivery audit system is quite good, but I wish the delivery services would offer vouchers for auditors. Additionally, the company randomly tests your note-taking, which can be frustrating when audits are so brief.
I did auditing for a year and a half and I’d definitely recommend it, especially if you drive. It’s very flexible, and all the managers I’ve interacted with have been incredibly nice. You can earn a decent amount depending on how much work you take on weekly. It’s truly a great opportunity.
A really good side hustle with great flexibility. It helps build confidence and soft skills like attention to detail while exploring the local area. It also assists companies in meeting regulatory requirements. The staff is very helpful, and there are opportunities for free cinema visits and groceries. Pay may not be as high as other jobs, but it depends on your workload and willingness to travel.
I started with this company as soon as I turned 18, and two years later, I’m still here and plan to continue. It’s flexible and enjoyable, providing a great way to build confidence and social skills. It’s a fantastic side hustle, and you can earn a good wage depending on the number and types of audits you choose. The area managers have always been accommodating and pleasant to work with, making the job feel personal and supportive. I also appreciate the annual staff outings—they're a great way to connect with managers and other auditors.
I began auditing when I was 18 and have continued to do regular work for over 11 years. This experience has boosted my confidence to explore new areas while at university and has laid a solid foundation for my future career. I’ve worked with some fantastic area managers who genuinely care about my growth and provide exceptional support. This role is perfect not only for students but also for those over 20!
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Serve Legal is the market leading provider of ID and allergen compliance testing services in the UK & Ireland. We provide extensive, independent audit services to national retailers, leisure operators, sports broadcasters and hospitality venues. Our highly accurate site test audits help clients protect revenues, improve operational standards and support responsible retailing.
We employ mystery shoppers ('auditors') for a wide range of compliance auditing work. All enjoy a flexible role and get paid to explore their local area. In return, we expect a great eye for detail and excellent reporting and communication skills.See more
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