Review Time
Thay would not help me when I had s un recognizable charge. They still charged me for it and we’re not stopping it then they try to close my account so I couldn’t use my leftover balance, but I still have to make my payments for everything even the fraudulent charge so I asked for thrm be open because if I’m paying for that fraudulent charge, I might as well be using Sezzle still it was ridiculous
I had an issue with Sezzle spend and was able to get it resolved. The second representative I spoke to Zane, was very knowledgeable and knew how to address my issue. I am pleased with his efforts.
I have recently been having a difficult time where I really need help with payments extended. My daughter has left home and I no longer have the financial support I was receiving from her. On disability assistance and trying my utter best to pay sezzle in as timely as possible with what I have to work with right now. I have always paid my account in full. Reached out to customer support keep getting a NO. I don't understand why. I am trying to pay what I owe. My circumstances are sad enough as is without the extra and non empathetic customer support 😭😭I know there is a response here that is not a solution to my issue at all, more of a response to look like sezzle actually cares. I stand by my review.
This is the worst pay later app. You make payments and they lower your spending limit. It's hard to reach Customer support. If and when you do reach them you have to keep explaining your issue to multiple people. To make it worst you have to keep sending the same information over and over. I contacted them about a order that was canceled and they still want me to pay for it. I'll definitely be deleting my account.
I was very pleased with customer support agents aiding me in receiving a discount I lost due to a glitch. I hate giving anything less than 5 stars, however I see that Sezzle takes feedback seriously and I only wish to help! I initially contacted Anna, who was able to turn in a request to review my issue. Thank you Anna!! I then hadn’t heard back for awhile, so I followed up and got contacted with Darius. I stepped away from my phone when he responded and I unfortunately missed him the first time. I then further followed up with Marcus who put in a note for my request to be returned promptly. THANK YOU MARCUS!!! The next day Darius returned my messages and got my request approved and added my discount amount to my Sezzle spend balance. THANK YOU DARIUS!!! You guys were courteous, polite, and helpful while getting straight to the point, making the chats quick and efficient.
My only ideas for room to grow are this - customer support agents should be able to have immediate access to supervisors or team members that are able to approve larger requests, allowing agents to solve more problems in the same chat or quicker time spans. It did take 3 days to resolve my problem which isn’t terrible but during my wait, I was worrying that I wouldn’t receive my discount in time as it double stacks onto another discount Palmetto State is offering for a limited time. I’m sure other customers might have felt that worry in the past and may in the future if not resolved. My only other worry was Anna never returned a message to me after I tried to contact them again regarding the status of my claim. I’m not sure how the Sezzle system works on the agents end but I believe that I shouldn’t have had to wait and never get a response only to have to create a new support ticket in which Darius and Marcus absolutely stepped up to the plate. Maybe she wasn’t available and that’s okay! However, my messages should have been able to have been picked up by another available agent. Maybe Anna just forgot to close out chat as I had to go online to create a new ticket since my messages went to the same chat string in the app. Or the app message center is just a little glitchy, I’m not sure. Regardless, my messages should have been picked up! Setting up a system that notifies available agents that a customer message has gone unanswered for umpteen minutes or hours would be highly recommended for the Sezzle business to grow! Whatever timeframe that seems most beneficial for you would be great to implement. I’m sure you know the quicker the better but only what you can handle legitimately!
Again, I only wish to help as I’m an entrepreneur and see great potential for this company! Just some small loose ends to tie up on the customer service side and you guys will operate greatly with the people you have working with you! Once this message has been read and reviewed I will remove the “issues” section and put it to a 5 star! I just want to be sure you guys have the opportunity to grow and having outsider perspectives can really help! Thanks again guys for helping me out and I wish you all the best in your endeavors! May great things come your way!
Sezzle has become terrible! At first they were my go to because of store selection, low fees and did not report to credit unless you signed up to do so. Lately I feel I’m being nickled and dimed unless I sign up for one of the pay anywhere plans. This last experience is pretty much my last straw. Not to mention, the late fees are excessive and how is that they charge your card on file but won’t allow you to make payments unless you load $30 minimum everytime or use a bank account.
I have reached out regarding a courtesy waive and still no response. It has been over 4 days. Why offer a chat or online submission if you’re not going to respond??? I hate to but I believe this is a good time to close my account.
Agents like Vicky, made it easy to manage my account with Sezzle, love the flexibility in payments and I'm constantly getting powered up in my spending power. Just wish more places offered the Pay in 4! Way to go Sezzle!
I encountered a problem with my paycheck when holiday pay was mistakenly omitted, so I contacted the support team. They were incredibly helpful and assisted me in rescheduling, even though I may have gone over my limit. It's reassuring to feel supported and understood, especially during challenging times. This experience reinforces my trust in the platform, which not only aids with financial matters but also shows genuine care for its customers during difficult situations. Thank you once again!
I used the service for a couple of years and was initially pleased until I found they were taking money from me. After auditing my account, I noticed they had inserted a fake order every couple of months. When I confirmed with the retailer that the order was not real, I tried to dispute it, but the service closed my dispute and told me to resolve it with the retailer and my bank. Their representatives were unhelpful and struggled with communication. They refused to submit disputes to Visa as required by law. When I reported the issue to my bank, they canceled my card, and the service added excessive fees, such as a $16.95 charge for a payment that was just one day late. I strongly advise against using them, as it could negatively impact your credit. If you don't mind encountering fake charges, then you might consider using their service.
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