shack.com.au

4.9
4.9 Based on 61 reviews

For over 30 years, Shack has been a leader in the lifestyle industry and has earned an enviable reputation for its dedication to its customers and for sourcing items of beauty from across the globe at affordable prices....

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Average Rating

4.9

/
5

61 Reviews

5 Star
93%
4 Star
2%
3 Star
5%
2 Star
0%
1 Star
0%

All Reviews

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Review Time

Zouf
An Engaging Furniture and Accessory Experience

This is one of the most engaging models for a furniture and accessory business in the area. Every item is carefully designed, researched, and curated to offer a diverse range of options, each with its own charm and story. The standout feature is the staff. The owners show a deep passion for their work, are very approachable, and prioritize customer care without any pressure to buy. Their genuine goal is for customers to find something truly special that meets their needs. This has become our favorite decor shop, and we often visit to see their latest discoveries.

5
Date of experience: Dec 30, 2025
Noel Price
Excited to see their future discoveries

This is one of the most captivating models for a furniture and accessory business in the region. Each piece is thoughtfully designed, researched, and prepared to offer a wide array of options, each with its unique charm and history. What truly sets this place apart is the staff. The owners are passionate about their work, very hands-on, and genuinely care for their customers without any pressure to purchase. They truly want their clients to find something special that fits their needs. This is our favorite decor shop, and we often stop by just to see what they have recently discovered.

5
Date of experience: Dec 29, 2025
Angela P.
Recommended visit did not disappoint

I visited after a recommendation from another store nearby, and the experience was fantastic. The customer service was outstanding – the team was helpful and attentive, and the chairs we considered easily made our top five shortlist. However, when we visited another location, the experience was quite different. While comparing chairs, the sales representative did not approach us, which was disappointing and discouraged us from returning to that location. We ended up ordering online while still in the store, and the online process was actually smoother than the in-store experience. The pickup from the warehouse was great; the staff were very helpful and assisted with loading the chairs. Thanks to the teams for their excellent service. It’s also worth mentioning that there’s another outlet with a wider selection and additional discounts, which is great for bargain hunters.

5
Date of experience: Dec 23, 2025
Jeffery Parker
Timely delivery of our dining chairs

Our dining chairs arrived on time and exactly as expected. We were kept informed throughout the process. They look fantastic, and we are very pleased with the service.

5
Date of experience: Nov 17, 2025
Carole Patterson
Seamless delivery and assembly

The delivery and assembly service was smooth; the team was punctual, careful, and assembled everything perfectly.

5
Date of experience: Nov 09, 2025
MH33
Great service and a beautiful table

Excellent service and a beautiful, solid table.

5
Date of experience: Oct 31, 2025
Ariel W.
Helpful staff and great selection

The staff were incredibly helpful and accommodating. The range of furniture was just what I needed. The furniture was delivered the following week, and the delivery team was friendly and assisted in placing the items in my apartment. I will definitely return.

5
Date of experience: Oct 22, 2025
Outstanding experience with my purchases

My experience has been excellent. I purchased all my furnishings for my apartment, including a kitchen table, chairs, and mirrors. I'm very satisfied with the staff's assistance in selecting items. The products are well-made.

5
Date of experience: Oct 20, 2025
Franckii40
Exceptional service experience

I had a fantastic experience. I ordered online, and despite being informed of a possible delay due to a warehouse relocation, my order arrived within a week. I’m very pleased with my purchase; their marble items are of excellent quality and value. I will definitely order again.

5
Date of experience: Aug 12, 2025
lordgames27
Disappointed with the product quality

I loved the exterior of the drawers, but the interior feels unfinished and rough, leading to multiple splinters. It's frustrating because, while I can line the base, the sides remain rough and snag on clothing. The delivery team was fantastic, though. It's unfortunate the product didn't meet expectations.

3
Date of experience: Aug 11, 2025

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