Review Time
If I could give zero stars I would. Garbage company... peddling garbage products. The "recommended" size was a joke and the quality was flimsy at best. After contacting customer service via email, I was asked to send pics of the bra and packaging (marked free bra) then I was ghosted.
I look great in the shape wear. I had one that did not fit. They sent me 2 more and all i had to pay was the shipping cost. I was apprehensive at first but it was in the contract. They were really nice in explaining everything to me so that I could understand. Great customer service.
I would rate the product big ZERO if it's available!
I was scammed! I tried to return the bras as the material is VERY thin and does not offer support at all! EXTREMELY FRUSTRATED that they won't allow returns.
This is the reply I got from customer service when I asked for a refund.
"I understand your disappointment with the material and the support it offers.
We don't offer refunds for issues related to the perceived support or material thickness, as these are subjective. However, if you'd like to try a different size that might offer more compression, we can arrange a reshipment for a fee."
I want a full refund and not a replacement of another inferior product.
Customer service gets 0 starts bought the 2 bras for $28.99 even supplied them with screen shots and never got an actual answer. Their exchange / refund policy is a joke their sizing chart was wrong so I can pay postage and get an exchange but they did not address the false advertising at all. I gave up as a bad joke and will never waste my money again.
Product is cheap feeling and cups small. I bought as per their sizing guide and it was so big around the back I could put it on like a shirt and so small in the cup I spilled over.
False advertising, terrible customer service and cheap product
Feel scammed! Bras don’t fit according to their size chart (didn’t for me) Customer support explains how Shapedly’s “policy” is only exchange or refund if there is damage or the item is faulty. You cannot exchange for a different size or a different style, they offer a store credit as goodwill. How are they allowed to do this? If garment doesn’t fit you’ve wasted your money! Bra packaging has no size a complete scam
If the bra doesn't fit, which their size chart makes it very hard to get the correct size, then there's nothing they can do except charge you a shipping fee for a new set of bras. Don't bother with this company, it's a scam.
I’ve always been hesitant about purchasing items from social media. However, I was on the lookout for shapewear, and it kept popping up as I scrolled. I thought to myself, this must be a sign! I finally placed my order for the shaper and am eagerly anticipating its arrival in the mail!
I came across an ad on social media again for one of their bras and saved it for later since there wasn't a sale at that moment. This time, a sale was happening, and I noticed several more ads for different styles, so I decided to buy a few in various colors. However, a downside is that some of the bras lack size inclusivity. Additionally, they prompt you to sign up for a discount via email, but the entire website was already offering discounts, and I didn’t receive any discount code, which felt misleading.
The quality is lacking, and the advertised money-back guarantee is not honored. There's no brand visible on the item, making it feel like a street purchase. Customer service is inadequate, leading to an overall feeling of wasted money.
I will definitely reorder. The shipping is quick and very convenient. I was able to communicate with a representative when I mistakenly ordered the wrong size, and my order was promptly adjusted for the correct size. Thank you!
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