Name: shiseido.co.uk
Telephone: +442038100770
Rating: 4.6

Anita Guest

I was very excited to purchase my first item from Shiseido. However, after first use the item broke

I was very excited to purchase my first item from Shiseido. However, after first use the item broke and customer service states that this does not qualify for a refund or an exchange. Instead I got offered a discount for my next purchase. There will be no next purchase from a company that sells such cheap low quality products that break so fast. I am now out of pocket nearly £200 on a product that does not work. Greedy greedy corporation :(

Date of experience: Feb 18, 2026

VB90 Guest

3 months ago

£52 for eyelash curlers, received a bubble bath instead!

I paid £52 for two eyelash curlers and was sent a £3.50 bottle of bubble bath! The customer service is making me feel like I'm at fault! This is completely unacceptable.

Date of experience: Dec 02, 2025

Chet Adams Guest

3 months ago

A thoughtful gift request

This was a thoughtful gift request and appears as expected, though it hasn't been tried yet. Delivery was prompt.

Date of experience: Nov 25, 2025

Hilary Price Guest

3 months ago

Quick delivery and great items

Fast delivery and excellent quality products.

Date of experience: Nov 25, 2025

Wolfgang Guest

3 months ago

Highly efficient delivery

The delivery was very efficient and in perfect condition.

Date of experience: Nov 25, 2025

WA93 Guest

3 months ago

Swift delivery experience

I bought this for my daughter, and she was thrilled. It arrived beautifully packaged and on time.

Date of experience: Nov 25, 2025

Evan Clark Guest

3 months ago

Disappointing experience with order

I spent a significant amount on two eyelash curlers but received a low-value bubble bath instead! The customer service treated me as if I were at fault. This is unacceptable.

Date of experience: Nov 24, 2025

Cedric Guest

3 months ago

Outstanding product and service

Delivery was quick and the packaging was excellent. A truly outstanding product.

Date of experience: Nov 24, 2025

Julie Lewis Guest

3 months ago

Simple ordering process

The ordering process was straightforward, with quick and dependable delivery. I've used the service's skincare products for over twenty years. I found what I needed at a local shop that wasn't available online. Perfect!

Date of experience: Nov 24, 2025

Victor S. Guest

3 months ago

Issues with delivery and missing samples

I was quite frustrated when the delivery service changed the time unexpectedly, resulting in a long wait. The parcel was poorly sealed, leading to two missing samples from my order. I suspect they fell out during transit. The company needs to improve their packaging standards, especially for a luxury brand. I plan to reach out to them to request replacements for the missing samples.