Review Time
It's ok, it does the basics. When you ask them for simple things like a face sheet, which every EMR has as a landing page (to put allergies, med trials, PMHx, Social Hx) you get responses like this: "I do want to reiterate that I’ve collaborated with all internal SimplePractice stakeholders, including management from the relevant internal teams, about your request and they came to the determination already shared with you. This is our final position at this time."
So they care more about their stakeholders than the clinicians, unfortunately.
It's also a common complaint that their notes collapse, making them very hard to read after the fact. They lose spaces in between your sections. This should be an easy fix, but they don't listen to us, again stakeholders > clinicians.
It's ok, it does the basics. When you ask them for simple things like a face sheet, which every EMR has as a landing page (to put allergies, med trials, PMHx, Social Hx) you get responses like this: "I do want to reiterate that I’ve collaborated with all internal SimplePractice stakeholders, including management from the relevant internal teams, about your request and they came to the determination already shared with you. This is our final position at this time."So they care more about their stakeholders than the clinicians, unfortunately.It's also a common complaint that their notes collapse, making them very hard to read after the fact. They lose spaces in between your sections. This should be an easy fix, but they don't listen to us, again stakeholders > clinicians.
I’ve been using SimplePractice for ten years and I love it. Everything is contained in one easy portal. My clients love being able to book their own appointments and fill out their paperwork online. I have a small group practice and it scales nicely and has easy to access video training.
While this has decent features, I need to give a 1/5 star review just by how bad, oppositional and downright unprofessional the customer service is for this. I honestly would say you should never download this unless they fix the problem. I have been hung up on the second they pick up after waiting more than an hour. I have had 3 recovery codes sent to my phone so I can’t password recover. This is probably the worst experience I have had with an online service since the early 2000’s. For how much one pays for this service you would think you would get some decency but no. This was a terrible experience to use.
I've used Simple Practice since I started my private practice 7 years ago and have always had a great experience. They have adapted to meet the needs of their users and are generally responsive to our needs. I love how they have been innovative in transforming their platform to help us meet our needs better.
Simple practice purchased Luminello and functionality was absent with lagging and frankly nonfunction. I am now with Charm Health which is much better. Furthermore, Simple Practice conitnued to bill me following cancellation for over 1 year and are "unable to assist with refunds"
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SimplePractice is a top-rated EHR software and all-in-one practice management solution for health and wellness providers. More than 200,000 providers trust SimplePractice to start and build their business through industry leading EHR software, ongoing education, and powerful tools that connect them to clients seeking care. While using this practice management software, practitioners are able to access everything they need from seamless appointment scheduling, billing, and payments to HIPAA-compliant Telehealth, insurance claim filing, and more. SimplePractice also enhances the client experience with an easy-to-use client portal as well as a clinician directory that lets them find and request an appointment directly with the right therapist. Recognized by Built In as one of the Best Midsize Companies to Work For in Los Angeles in 2022, SimplePractice is proud to pave the future of healthtech. Sign up for a free, 30-day trial today to try it out for yourself.See more
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