Review Time
I bought two systems for my homes, but the first one started failing after a few months. I constantly received errors about sensors and connectivity. Although they sent a replacement base station, the issues persisted. My tenant chose not to pay for a malfunctioning system. Now, I'm facing the same problems with the second system I purchased. Customer support has been unhelpful, providing conflicting advice and leading to a frustrating experience.
Outdoor cameras are poor quality for this day and age. Constant slow & weird connection issues.Unbeleivable deals are given to new customers, while existing customers always pay retail pricing to expand their system. During black friday, new customers get 60% off + a free doorbell cam. Absolutely NO discounts for those of us who have been subscibers for years. This price structure feels predatory. I'll be phasing into a Ring system over the next few years unless they make some positive changes.
Cancelling my service has been a hassle. There’s no online option, and while I confirmed the cancellation over the phone, they still charged me months later. I had to cancel again and received a refund, but the charges keep reappearing. It's been a relentless experience.
I've been a customer for a long time now as I assumed the monitoring would be effective and actioned quickly. Turns out I've been wasting my money and look forward to deactivating and switching to a better supplier ASAP. The latest reason is a security guard showing up 5 hours after an alarm was set off. At that rate I could get somebody to fly over from another country to investigate an intrusion. They used to be much better but I think the latest reviews are a reflection of how far they have fallen.
I have had the sensors continually go offline. I have had the system 1 year and have called in to reset the system 6 times!!! I left out of town and they were off line the whole time. What good is a security system if it continually needs reset manually, even if you call in, you have to physical be there to reset buttons! It looks like a cheap and affordable security system, but I cannot recommend this company.
We have $1000 in outdoor cameras alone, 5 cameras at $200 a piece. EVERY SINGLE CAMERA has had charging connection issues. We had a actual security system professional come look at the cameras and he pointed out how they are using micro USB charger which are outdated and notorious for having connection issues. Trying to deal with simplisafe customer service about the issues is a horrendous experience.
SimpliSafe is really a scam of a service. The device really does not work very well and the company will employ every tactic possible to try to scam you and keep you going with the subscription. Give you big discount to stay but won't tell you it is only good for 1 month or 3 month. Then the fee spikes up hoping you will not notice the increase. What a terrible way to run a business. You sell and charge for what customers actually want, not what you think you can scam and get away with.
The problem with SimpliSafe, like many large corporations that autobill, is that they do whatever they can to take your money, upcharge you, and make it difficult to cancel. If you cancel on 25th of the month, but they charged your account on the 23rd they are "unable to refund you for the month" - Really? so you "have to" charge me for your service that I am no longer using? Typical corporate nonsense. For the record, I don't care about the $22.50 or whatever it is they are charging -it's the principal - bad business ethics. Ring is a much better product.
I had a SimpliSafe home security system installed two years ago. In the two years I've had, the cameras work probably 5% of the time. My system was professionally installed and the cameras are wireless (solar). All of my cameras stay well charged, probably because they're never busy recording anything. The installer even had me purchase a Google Nest wifi extender - it makes no difference. Out of my five cameras, at least one is always down, inexplicably. They literally record next to nothing. I live across the street from a school - my doorbell camera hasn't recorded anything for two days and my front yard camera hasn't recorded anything for a day. Again, I live across the street from a school - there's movement, lots of it. I've checked my settings and that's not the problem - the problem is, these are the most garbage cameras ever. If cameras are a big reason why you're considering SimpliSafe, you will be sorely disappointed in your purchase. Maybe 1% of the time, I can turn on a camera for a live view - the rest of the time it will say the camera is disconnected, even though it's not (it's on and the status is good). By the way, this isn't a new problem - it's sucked this bad for the whole two years. $1000+ absolutely wasted.
They lure you in with low monitoring rates and then increase them significantly and repeatedly. They do this after you have invested substantial money in their equipment. It is a sneaky and dishonest tactic. Also, I have had several false alarms in the middle of the night due to malfunctioning equipment. Their response was that sometimes that just happens.
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SimpliSafe protects over two million Americans with easy-to-use, award-winning home security. There are no long-term contracts. 24/7 professional monitoring is $14.99/month. Make home feel safe again today.
