Review Time
I have ordered several times and they always prepare the order and send it quickly, it doesn't take that long to arrive and the sweaters and cardigans are really beautiful and of good quality
I'm generally pleased with the items, which are well crafted and thoughtfully designed. However, it's frustrating to bear the return postage for an item that didn't match the description. The support team's response to my email was lacking, as my request was overlooked. There is definitely room for improvement in customer service.
I asked whether the blanket was washable and was informed that dry cleaning was better. However, upon arrival, the label indicated that hand washing was acceptable. It's surprising that the team didn't know the care instructions attached to the item. Furthermore, the blanket had a strong sheep odor from the shop, which is quite unpleasant, so it will need a hand wash soon.
I specifically asked if the blanket was washable and was told that dry cleaning was preferable. However, the label suggested it could be hand washed. It's puzzling why the team was not aware of the instructions. Additionally, the blanket has a strong odor from the store, which is quite unpleasant, so it will require a hand wash soon.
I specifically asked if the blanket was washable and was told that dry cleaning was preferable. However, the label suggested it could be hand washed. It's puzzling why the team was not aware of the instructions. Additionally, the blanket has a strong odor from the store, which is quite unpleasant, so it will require a hand wash soon.
The arran sweater arrived quicker than expected. I was delighted with the quality. The colour exactly matched the web picture and the Medium was true to size. So pleased I Immediately purchased another top: a zip cardigan this time. Arrived promptly and again the quality was impressive.
The arran sweater arrived quicker than expected. I was delighted with the quality. The colour exactly matched the web picture and the Medium was true to size. So pleased I Immediately purchased another top: a zip cardigan this time. Arrived promptly and again the quality was impressive.
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