Review Time
DO NOT BUY FROM SMITH DIRECTLike others, parcel sent to a place in Italy. No response from customer service. The delivery took nearly a month ( to the Italian address)Website states 3-5 days delivery but it doesn't. Website should be shutdown
What is going on with Smith?! Like most reviews I have just read here, I purchased a helmet and goggles from the UK store and it was delivered to an address in Italy. Sent multiple messages to customer service and no reply. Called the US customer service and they escalated my customer service messages which resulted in my order being cancelled. Appalling customer service. DO NOT BUY FROM SMITH
Seems like there is some sort of scam going on as i, like another customer purchased a helmet from the UK store and it was delivered to an address in Italy. Multiple messages to customer service and not a single reply. How can this well known ski and snowboard brand operate like this?
UK Buyer beware! I bought a helmet and goggles for my daughter. They took payment for both. They cancelled the helmet order as it wasn't in stock and didn't give a refund. Stupidly, I bought the a different colour helmet (for goggle compatibility) so paid again. The helmet doesn't fit. I now want to return everything and they do not have a returns process at all for EU customers - they say to "come back" but I have checked intermittently for 36hrs and it is still not available. I have submitted several online forms - no response. No customer service number. Simply awful
I’ve been a long-time Smith customer and have bought four pairs of their sunglasses over the years. I love the product, and to be fair, Smith did stand by me once in the past when a frame broke — which is why this latest experience has been so disappointing.Recently, a lens on my Riptide sunglasses developed a hairline clean crack during normal day-to-day use. No drops, no damage, always stored in a case. I submitted a warranty claim expecting at least a conversation, maybe even just the option to replace the lens.Instead, I received a boilerplate denial and a 40% voucher toward buying a whole new pair. When I asked what they believed caused the crack or how this fit under their “lifetime warranty,” the conversation ended. No explanation, no follow-up, nothing but the canned email. That silence was more frustrating than the denial itself. This really drove home that the “lifetime warranty” isn’t something you can rely on. It seems to work at their discretion, not as a dependable part of the brand’s promise.Here’s the truth I want other customers to know:There are several brands that deliver sunglasses every bit as good as Smith’s at a fraction of the price. At this point, buying a solid mid-range pair and replacing them when needed is cheaper and less stressful than paying a premium for a warranty that may or may not be honored.I still like the product. I’ve even had a good warranty experience with Smith in the past. But this time, when it mattered, the support wasn’t there and that makes the lifetime warranty feel essentially worthless.If you’re choosing Smith because of the warranty, go in with eyes open: it might not hold up when you need it most.
They've adjusted their warranty and no longer accept returns on their RX glasses (something that was not at all mentioned during the ordering process). Even a simple Google search still shows the original return policy that included RX frame previously.) Their advertised sizing is pretty inaccurate as well. I wouldn't recommend order anything unless you can find somewhere to try them on first.
We both have Smiths helmets and goggles (husband and wife). Bought about 12 years ago and used for 8 skiing holidays. We've just been away for our first ski trip since covid and, after starting to pack, were dismayed to find that the foam to both sets of goggles was disintegrating and pulling away from the frame. A quick emergency trip to our nearest sports equipment store saved the day. The goggles are still in good order but completely unusable because of the foam issue. After doing some research it appears that this is not an isolated incident and hugely disappointing, bearing in mind the significant price premium for Smiths Optics equipment. My confidence in this company's products has been seriously eroded.
Claim your business profile now and gain access to all features and respond to customer reviews.
Originating from Sun Valley, Idaho, Smith was founded in 1965 with the invention of the first snow goggle featuring a sealed thermal lens and breathable vent foam. With 58 years of innovation and design experience, Smith is widely known today as an industry leader that pioneers advanced eyewear and helmets that incorporate dynamic technologies, optimized performance and clean styling to fuel fun beyond walls. Smith seeks to power thrilling experiences in snow, surf, bike, fish and peak performance outdoor adventures with a comprehensive collection that exudes modern style and vibrant personality. To Smith, the experience is everything.See more
web.seesaw.me
oister.dk
dtkdreamers.com
merlincycles.com
polartours.com
hykle.com
myprotein.gr
completecaretraining.com
gogadgets.co.za
thebookspublishers.com
