Review Time
Absolutely atrocious customer service. 2 months to get a response that didn’t address the request at all. I was trying to buy a new strap for a faulty product that I couldn’t get covered under warranty because I don’t have the original purchase receipt. I didn’t debate the warranty. I said I’ll buy a new strap. The response “this is not under warranty”… two months later. Then I replied again only to have the second person say “this isn’t under warranty but here’s a discount code”. Still not even an acknowledgement of the question I asked in the first place. I’ve purchased multiple goggles from Smith but never fu*king again.
Absolutely the worst just read other reviews and I experienced the same if not worse and almost killed myself on the slopes today.
Changed brands recently from Oakley to Smith and regret blowing my $420. Within 3 hours on the ski slopes my goggle started filling up with water. I went to empty it but did not realise the water was inbetween two lenses and that the manufacturer actually glues two lenses together and due to snow and water the lenses let water in just like a scuba mask. User beware unless you’re going scuba diving DO NOT USE this brand for snow skiing they profess to be the best but there is no quality and the snow goggles are absolute rubbish at $420 you would expect a high end product even Aldi have better quality ski goggles. See photos of my actual water line I could have seriously been injured due to no visibility as a result of this flooding!
Absolutely the worst just read other reviews and I experienced the same if not worse and almost killed myself on the slopes today. Changed brands recently from Oakley to Smith and regret blowing my $420. Within 3 hours on the ski slopes my goggle started filling up with water. I went to empty it but did not realise the water was inbetween two lenses and that the manufacturer actually glues two lenses together and due to snow and water the lenses let water in just like a scuba mask. User beware unless you’re going scuba diving DO NOT USE this brand for snow skiing they profess to be the best but there is no quality and the snow goggles are absolute rubbish at $420 you would expect a high end product even Aldi have better quality ski goggles. See photos of my actual water line I could have seriously been injured due to no visibility as a result of this flooding!
Ordered (order number SONA7896898) a chromopop ski goggles and they sent me the wrong color lense. It’s been a year of trying to get the correct ones. Was told to ensure they don’t change color in the sun, which they didn’t. Several emails and failed calls. Customer support line takes forever and once speaking to operator they hang up after speaking for a minute. Do not recommend buying any products from smith online.
Bought 300$ smith i/0 goggles with chromapop lens foggy as hell water between lenses after 3rd ride of relaxed riding glue between lenses didnt hold out for very long. Also the glue on the band of my goggles is disintegrating all over my helmet glue is gone on goggle strap after 3 rides. And u can't replace the strap you would have to buy a whole new frame. Had a better pair for 50$. Filled out warranty form for lenses and goggles they will replace but not worth the hassle and down time. Bought tempest optics heated goggles no issues never buying smith again for $300 it better not be shit right out the box.
I have ordered a pair of IO MAG XL googles 3+ months ago and they sent it without the extra replacement low light lens that should be in the package. When I asked why they simply told me that they didnt have it in stock and that it should be back in stock in October and that I would have to remind them in order to get it. I waited more than a month and late October I reminded them and they reassured me that the lens was now on stock and on the way to me, I waited for another month to get it and contacted them again to learn that there was some mistake in their system and they would send it right away. Now another month has passed and they are not even replying to my emails anymore, order no is 1016217996 and the representative is Beatrice. By far the worst experience I had purchasing online.
Ordered a pair of goggles on the 30th of November, yet to receive anything as of the 11th of December, UPS most recent tracking information states delivered to an address in Italy, have tried reaching out to SMITH customer service on multiple platforms but they seem nonexistent.
Ordered goggles, they were sent to an address in Italy, rather my home in England. Have messaged on various platforms and sent emails. Still no response from the company. Hundreds of pounds spent and not a single thing to show for it. Absolutely shocking customer service. Their UK instagram page also denies any knowing of the product and no advice of who to contact. Website is also happy to take your payment from across the world, but when you try to put in a delivery claim, it only accepts American addresses, and zip codes? Completely useless, criminal actually.
The first time I ordered a helmet they sent me a Large but I ordered a medium. they took nearly 1 month to return my money after the return. The second time I ordered a Medium again they sent the correct size but the entire retention system was missing, no MIPS, no adjustable tightener. Unbelievable quality control??They then took over two weeks to return my money after I notified them. I have completely soured on buying anything from Smith. Horrible!
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Originating from Sun Valley, Idaho, Smith was founded in 1965 with the invention of the first snow goggle featuring a sealed thermal lens and breathable vent foam. With 58 years of innovation and design experience, Smith is widely known today as an industry leader that pioneers advanced eyewear and helmets that incorporate dynamic technologies, optimized performance and clean styling to fuel fun beyond walls. Smith seeks to power thrilling experiences in snow, surf, bike, fish and peak performance outdoor adventures with a comprehensive collection that exudes modern style and vibrant personality. To Smith, the experience is everything.See more
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