Review Time
Edit: very nice for the company to leave out private information about me
Ordered from Snackje and this turned into a very frustrating experience.
My package was marked as delivered by DPD, but it never showed up in the parcel locker or anywhere nearby. It was most likely stolen due to a bad / unsafe delivery.
Customer service responded quickly at first, but after I replied, they simply stopped responding. I had to send a follow-up myself after 8 days just to get any update at all.
When they finally answered, there was no apology for the delay. Instead, I was told to fill out a DPD form, effectively shifting the responsibility onto me, even though this is something the sender can handle directly with the courier.
At no point was a replacement or refund offered for a package that never arrived. Instead, I was expected to do extra work just to move things forward.
Losing a package can happen. Ignoring the customer and refusing to take responsibility is a choice.
Edit: very nice for the company to leave out private information about me Ordered from Snackje and this turned into a very frustrating experience.My package was marked as delivered by DPD, but it never showed up in the parcel locker or anywhere nearby. It was most likely stolen due to a bad / unsafe delivery.Customer service responded quickly at first, but after I replied, they simply stopped responding. I had to send a follow-up myself after 8 days just to get any update at all.When they finally answered, there was no apology for the delay. Instead, I was told to fill out a DPD form, effectively shifting the responsibility onto me, even though this is something the sender can handle directly with the courier.At no point was a replacement or refund offered for a package that never arrived. Instead, I was expected to do extra work just to move things forward.Losing a package can happen. Ignoring the customer and refusing to take responsibility is a choice.
The fact is that until recently, everything was ok with this website, the person in charge was very kind and attentive to client needs, however, everything is different today. Indeed, recently, I placed an order on the website as usually, sadly, this time, having a lot of work to do, I didn’t had the time to pick up my parcel. Consequently, this one was returned to the seller. Sadly, after having contacted the seller, I encountered a big number of problems. Indeed, this one tried to avoid me and found all of the reasons to avoid to refund me for the products. So much that today, I think that I will press charges against him because I think that it’s the sole solution.
The product is great and so was delivery. However, they need to disclose expiration dates. I ordered a bunch of cheetos, so that I would have a stock and didn't need to rebuy often. They barely last 2 months, very upset, they could have disclosed that.
The seller sent the package again and I didn't have to pay for it but it's how it supposed to be. It's not a plus it's just the least this "Karen-ish" scammer could do. 1. One chips package (Calbee french salade) and a candy (hichew mini) are missing. Most likely he didn't even bother to notify me about those being not in stock, hoping I won't notice since my order is relatively a big one. 2. This was supposed to be a present for my frined but most of the items are just crumpled and crushed (basically all of the drink cans), chips are obviously turned into oily dust, candies like Calpis Marshmallow are squished. The seller didn't even bother to check the package again and replace items with new ones. 3. He was passively aggressive during our conversation. A typical scammer behaviour. I realised that something's off. Should've just ask for a refund. You don't talk to your customers like that, kiddo, go learn some manners, in Japan you would be kicked out a long time ago, trust me, they don't tolerate this Karen bs over there. Seriously what's wrong with service in Europe? Sellers only worry about someone leaving a bad review because of their poor work. Hope this store won't last long and go eventually bankrupt. Highly recommend to buy directly from your local Asian store or from stores based in Japan. Don't buy from this scammer store.
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