Review Time
This is my third visit to the service in Trussville, and once again, I had a frustrating experience. I had to wait for 30 minutes because my order was incorrect. I had ordered two drinks but ended up with four, being charged for three, and all were wrong. When I arrived, the representative interrupted my order and made me wait for at least 15 minutes without any communication. After that, she walked outside while I was still trying to order and insisted I come to the window prematurely, leading to my order being incorrect twice. Additionally, her vape fell, which I found concerning, especially since it's noted that having a vape in the establishment is against policy, particularly in the kitchen. Thank you for your attention. P.S. I'm not trying to complain excessively, just sharing my experience!
After expressing my concern about being ignored while the server chatted with a friend, she shockingly told me to "never come back"! I was taken aback. I attempted to find out the server's name from another staff member, but she declined to share it. How can management be aware of the true issues when employees protect one another? This is the most poorly managed fast food establishment I've ever encountered.
The support team displayed a complete lack of ethics. They closed the window in front of me and remarked that if I couldn't wait, I should leave as there were more customers behind me. I don't understand why anyone would choose to be treated this way, and it's disappointing that upper management isn't addressing these issues.
The store on Wales Ave in Jackson Ohio has the slowest most entitled rudest employees of anywhere in the area. I’m sure it’s because they are all typical Jackson Snobs Children, so if you are expecting to be treated fairly and have food that is correct and warm and served in even a decent amount of time stay as far away from this place as possible
I've been eating at sonic for almost 40 years. This sonic in Indiana Indianapolis was the worst ever. Cold food almost no chili or cheese on the foot long coney. Absolutely no cheese on the chili cheese fries. No utensils and didn't give me the condiments I asked for. You should fire that incompetent manager.
Sonic is advertising a seven-item $1.99 per item value menu which is also listed on their website. But when I went to the Sonic at 900 W Sheridan, Oklahoma City to order several of these items, the person who was taking orders at the drive through informed me that three of the seven had been “discontinued.” After several very curt responses from this woman, I gave up and drove away. I went to a different Sonic (3342 NW 23rd, OKC) and they had no problem serving any or all of these same seven items.The person or persons working at the Sheridan store are either too lazy or too disinterested to know how to sell menu items being heavily promoted by the Sonic corporation.I will not be back.
Stall's order screens are mostly not working.You have changed your diet coke to something that tastes nothing like diet coke.I order online and have had to buzz the people to get my order. Not sure why when says being delivered, it does not come.If you order online and go to the newly created stalls for online orders only, they don't work.One sonic will not even take online orders - what is up with that.
While I don't do fast foods often I have hit the Sonic window 3 times w/in the last 2 months. Your onion rings should be banned--in all countries. And I've learned from you to check my order. Asking for mustard on a cheeseburger must be second only to asking a dog if it's hungry. You must have a special deal with mayonnaise suppliers. Third time is a charm!! See ya.
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Sonic Corp., more commonly known as Sonic, is the operator of an American drive-in fast-food restaurant chain based in Oklahoma City, Oklahoma, that is owned by Inspire Brands, the parent company of Arby's and Buffalo Wild Wings.
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