Review Time
Soundrop support is completely non-existent. A database bug ("Ghost Track / Unexpected Error") occurred on their end and locked my ISRC (QZHN72633846).I submitted Ticket #5129101 on Feb 10th. It has been 16 DAYS with zero response. My release schedule is ruined. I cannot delete the ghost track, and I cannot move forward.I will change this review ONLY when an engineer clears this database error. Fix Ticket #5129101 immediately.
Soundrop support is completely non-existent. A database bug ("Ghost Track / Unexpected Error") occurred on their end and locked my ISRC (QZHN72633846).
I submitted Ticket #5129101 on Feb 10th. It has been 16 DAYS with zero response. My release schedule is ruined. I cannot delete the ghost track, and I cannot move forward.
I will change this review ONLY when an engineer clears this database error. Fix Ticket #5129101 immediately.
Soundr has gotten WAY better after they upped the prices to 5$ pr. release! Ive released about 20 covers since then, and they are now super fast and reliable. Seams like Soundr is back!! That said, customer support is still not really there, hence the 4stars and not 5.
It seemed like a good deal for an underground DIY band like ours to only pay the first $20 we would make on the streaming platforms to Soundrop. For the first release all went well. Now, three years later, we got some unpleasant surprises. First off, they suddenly charge $4,99 per track to be distributed additional to the $20 your already give them. They never announced that in any way. Second, our artwork got blocked because of a fictional, not even functioning tiny QR-code. This caused us to miss our communicated release date. The third one is even more ridiculous. Somehow Soundrop deemed our original exclusive unique tracks wich do not contain any samples or parts that we did not create or write ourselves uneligible for the Facebook/Instagram library. It is impossible to appeal or undo that judgement.Trying to get these issues resolved proves to be futile. The costumer service is simply unexistant. After long search, I found the well hidden possibility to "make a request", but weeks after making it, it remeains unanswered. We will not be using Soundrop anymore and strongly advice any other artist to do the same.
And the day, when my acapella songs and original electronic songs ( human input done, as humming was the basic melody ) also will be honoured, that day I will be the happiest ! Anyway, thank you for the changes you made in the last couple of Months , website is speedy and thanks for your work and detailed info - it makes me very happy - Evita .
Soundrop is a scam company, their founders are thief. I paid for the product but didn't get the service, I submitted a track 2 months ago, they say they release content in 5-7 days but it's false. Don't release your music with soundrop. After 2 months now they are telling me the cover song got refusal for releasing and for that they have closed my account. Also my other songs which was in the soundrop account was taken down too. I had 17 tracks, and a lot of cash which I couldn't withdraw from their account.Just choose any other provider but not Soundrop, their founders are thief, frauds and scammer. They don't have any team just that one guy sitting there and doing scam.
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