Review Time
I just had a really amazing experience with the most lovely of people on the end of a phone. Maureen from the Penalty Notices Team needs to be congratulated on her kind and patient phone manner- it was such a pleasure to talk to her and she made my day. Keep up the good work. I'm sure that team rarely get thanked, but for their kind demeanour, they deserve to be. I hope this feedback can be passed on to Maureen.
Dealing with council tax notifications can be frustrating. When an email arrives about a notification on your account and you attempt to access it through the provided link, the notification often remains out of reach despite a thorough search of the entire council tax website. This can lead to anxiety, especially since the content of the notification could be important, leaving one feeling completely uninformed.
Handling council tax notifications can be difficult. When an email is received about a notification on your account and you try to access it via the link, the notification often remains inaccessible even after thoroughly searching the entire council tax website. This can create anxiety, particularly since the content of the notification may be significant, leaving one feeling completely uninformed.
When the service team came to address a problem with the living room window not shutting correctly, they treated me as if I were uninformed, insisting that none of the windows could open wide. After a call from my son, who confirmed the window had been functioning properly until recently, they hurriedly left. I spoke with a manager twice, but no follow-up occurred. This is a health and safety concern, as all windows in the estate should open wide for emergencies, yet there seems to be a lack of concern.
There is a complete absence of customer service responses. I'm trying to pay my council tax online but keep encountering errors. My account doesn't appear to be linked to my online profile, despite my efforts and attempts to reach out. The service is incompetent at best.
This is the worst service I've experienced from any public organization. Staff seem to ignore emails completely, and phone calls go unanswered. They are often out of the office, sick, or on holiday. It seems like working there would be quite easy!
I've never encountered such a corrupt organization before. There are serious concerns about the practices of housing officers, which appear to favor certain groups. Many have been implicated in unethical behavior, and this systemic issue needs to be addressed, especially with the ongoing housing challenges in the area.
The council took over six weeks to respond to my inquiry about council tax. During that time, I sold my apartment and completed all necessary steps. I no longer need to deal with council tax, as my time in the area is finished, and the council's performance was inadequate.
The service from the local authority is completely unacceptable. They show incompetence in their duties and fail to adhere to legal requirements while disregarding residents' needs. I've submitted a complaint and waited two months for a response, which yielded no effective outcome. Despite repeated submissions for a housing application, there has been no reply for over two months. The staff appear to lack dignity and integrity, resulting in a poor experience for residents.
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Southwark London Borough Council is the local authority for the London Borough of Southwark in Greater London, England.
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