specrxdirect.com

4.9
4.9 Based on 13 reviews

SpecRXDirect makes it easy to keep the frames you love while upgrading to brand-new lenses. We specialize in affordable, high-quality lens replacement - from single vision to progressive and blue light protection. With free shipping, clear pricing, and qu...

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Average Rating

4.9

/
5

13 Reviews

5 Star
92%
4 Star
8%
3 Star
0%
2 Star
0%
1 Star
0%

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Paris R.
Fantastic service and quick resolution

In early December, I sent my eyeglass frames to the service for new lenses. Unfortunately, UPS misdelivered my frames and couldn’t retrieve them. The service promptly informed me of the issue and generously offered a complimentary pair of frames with lenses as a replacement, along with a refund option. I declined the refund, opting instead to send in a second pair of frames, and they agreed to provide lenses for both, ensuring I had a backup. I just received my two new pairs of glasses, and they are fantastic! This company offers a valuable service that allows us to recycle our old frames when our prescriptions change. Their exceptional customer service, especially in light of the UPS error, truly impressed me. I will definitely return when my prescription changes again.

5
Date of experience: Dec 29, 2025
Finn Barnes
They went above and beyond to resolve the issue

In early December, I sent my eyeglass frames to the service for new lenses. Unfortunately, UPS misplaced my frames and was unable to retrieve them. The service promptly notified me and generously offered a free pair of frames with lenses as a replacement, along with a refund option. I opted to send in a second pair of frames instead, and they agreed to provide lenses for both, giving me a backup. I just received my two new pairs of glasses, and they are fantastic! This company provides a valuable service, allowing us to recycle our old frames when our prescriptions change. Their exceptional customer service, especially considering the UPS error, truly impressed me. I will definitely return when my prescription changes again.

5
Date of experience: Dec 29, 2025
Karyn Hughes
Best prices and excellent service

I explored various online companies, and this one offers the best prices along with outstanding quality. I've just placed another order.

5
Date of experience: Dec 02, 2025
CS58
Amazing service after a mishap

My daughter fell and damaged her glasses. The swift customer service response to fix the lenses made the experience wonderful. Thank you for assisting this concerned mom!

5
Date of experience: Nov 28, 2025
Bartholomew Brooks
Effortless experience

The process was very smooth. I will definitely use them again when I need new lenses and glasses!

5
Date of experience: Nov 25, 2025
Madison Price
Reliable small business with great support

A huge thanks to a representative from the service. She was incredibly friendly and helped resolve my delivery issues. It's a pleasure working with her. Every company could use someone like her.

5
Date of experience: Nov 24, 2025
Very pleased with my order

I'm very happy with the two pairs of lenses I ordered for my glasses, which arrived within three weeks. They also sent back the original lenses along with two cases and some cleaning wipes!

5
Date of experience: Nov 20, 2025
Fantastic results with anti-glare coating

I sent my new glasses to have the anti-glare coating applied, and they look amazing. I'm thrilled with the result—no more distorted reflections, just the sleek appearance of new glasses. Working with the representative was fantastic. Thank you again for the excellent work! I will definitely recommend your service.

5
Date of experience: Nov 19, 2025
Mira H.
Great lenses, but customer service needs improvement

The pricing was excellent, and my glasses returned with perfect new lenses. The free shipping both ways is a nice touch. However, I did experience a lack of customer service, as I emailed twice without a response. Perhaps that's how they keep costs low, but some acknowledgment would be appreciated. Regardless, I would order again and recommend to others.

4
Date of experience: Nov 05, 2025
Sydney Wright
So glad I chose this service!

I purchased seven pairs of designer frames, but my insurance wouldn’t cover the lenses. My eye doctor quoted around $300 for the lenses. I contacted a major department store's eye care center, and they wanted about $60 per pair. I decided to try the service. Their website was easy to navigate, and I quickly uploaded my prescription and photos. They emailed me a shipping label, and a few days later, my glasses were returned. I couldn't be more satisfied; they did an excellent job and maintained clear communication throughout the process. Now, I have more pairs to send in and the only challenge is choosing which pair to wear each day. Thank you for the fantastic service!

5
Date of experience: Oct 18, 2025

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Business Details

  • SpecRXDirect makes it easy to keep the frames you love while upgrading to brand-new lenses. We specialize in affordable, high-quality lens replacement - from single vision to progressive and blue light protection. With free shipping, clear pricing, and quick turnaround, our goal is to deliver sharp vision and a seamless customer experience. Trusted by customers across the U.S., SpecRXDirect is the smart way to refresh your eyewear without the retail markup.See more

  • language https://specrxdirect.com

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