Review Time
So a whole week after i ordered, I got an mail from Gloria/Customer Service saying that one of the products (GROWBAG11) in the sets I bought are not available because of produktion delay.
Then they offered me to wait 1 month for thoes GROWBAGS11 & some 'Spiderpoints' worth $5 as compensation. This is already outrages enough!
But the shitshow gets even better:
After waiting the doubled amount of days for delivery, as said as on spider famer website, turns out I have to send it back because I can't use anything because of the missing parts (GROWBAGS11) they actually never ever delivered to me.
So I sent everything back.
Only to wait another 6 weeks (we are now in week 6 and I still havent gotten my money back).
Today I asked whats the problme with my refund-money.
And dearest Gloria from Customer Servicer told me, they can't sent the money back because the GROWBGAS11 are still missing.
OF COURSE ARE THE THOSE GROWBAGS11 MISSING IN MY RETURN PACKAGE; IF YOU HAVE NEVER EVER SENT THEM TO ME DEAR GLORIA FROM CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I want to emphasize the remarkable experience I had with the representative. All my inquiries were answered quickly, and I received help with every purchase and question regarding the products. The representative made shopping incredibly easy, encouraging me to return for more purchases without any concerns. Thank you for going above and beyond to assist me. I'm looking forward to more positive experiences with this service.
I want to express how wonderful my experience was with the customer representative. All my questions were answered quickly, and I received help with every purchase or inquiry I had regarding the products. This representative made shopping effortless, making me return for more purchases with complete peace of mind. A huge thanks for going the extra mile to assist me. I'm excited for more positive experiences with this service.
On 15.12.2025, I discovered that my CO2 sensor had stopped working. I contacted customer service with details about the malfunction. The next day, I received a request for photos, which I promptly sent. By 18.12, I was informed about a replacement and asked to confirm my address. I appreciated the efficient communication and the respectful treatment throughout the process. It’s clear they genuinely care about their customers! I’m thrilled with the service from start to finish.
I ordered a fan kit, but not everything was included as promised. Despite sending emails, I received no response. I tried calling, but the number was unavailable. I also emailed about an upgrade with no reply. The fan works, but it feels flimsy and not very durable. I'll definitely consider other options next time as they tend to respond better.
I strongly advise against using this company. They have not reviewed my order from a month ago, resulting in significant loss of plants and a serious mental health impact. I have requested them to resend the lost parcel within 24 hours, or I will escalate this matter. Their lack of responsiveness is unacceptable.
It’s frustrating when a company misleads its customers. I ordered a grow tent for a gift, but due to a checkout error, it was sent to my address. I contacted the service team to arrange a return for a refund, but they refused despite their stated return policy. This has been a disappointing experience, especially since I was willing to cover return shipping costs. I have reached out multiple times with no cooperation.
BE AWARE OF SHIPPING FEES IF YOU LIVE IN RURAL AREAS. I was surprised to receive a request for an extra shipping charge after placing my first order. It was especially frustrating because the checkout indicated free shipping. I've experienced similar issues with my second order as well. The company needs to improve pricing transparency and customer service response times. While I appreciate the quality of the products, I can't trust their pricing anymore.
I bought the Grow Kit Tools, which included a magnifier. Unfortunately, the lenses fell out upon opening. I reached out to customer service, not expecting much, but received a prompt reply with instructions for a replacement. Within days, I got a new, upgraded magnifier. I’m very pleased with their customer service and product quality, making me eager to explore more items.
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Spider Farmer supplies high-quality indoor grow equipment: led grow lights, grow tents, ventilations etc. Worldwide warehouses and shipping, 24 hours customer service.
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