Review Time
Haven't deposited my withdrawal from DECEMBER. Continue to ignore my pleas for help while they tell me my driver's license is a health card (it is both).
While I cash out from literally all the other sister casinos. I'm about to walk away from $50 because they're such a nightmare! But when I said "forget it! Delete my account" they SHUT IT DOWN real quick. Zero stars.
Haven't deposited my withdrawal from DECEMBER. Continue to ignore my pleas for help while they tell me my driver's license is a health card (it is both). While I cash out from literally all the other sister casinos. I'm about to walk away from $50 because they're such a nightmare! But when I said "forget it! Delete my account" they SHUT IT DOWN real quick. Zero stars.
I've been trying to contact someone from support for the last 5 or more days regarding my withdrawal. Still to this day in still waiting hopefully someone from the casino woul read this and get back to me ASAP not happy.Today is the 10 August and I still havnt gotten a reply from them ive given up. So dont waste ur money here
Worst experience ever I had 10spins on mega millionaire wheel where I won $.59 then managed to work up to a withdraw of $225ihad reversed a bit to play with but still had $170 remaining to withdraw and then they stole it on me and even the person in chat yesterday admitted that it had disappeared and that that shouldn't have happened and that they are sending me to a different department to get this sorted out turns out they sent to responsible gaming and locked my account for absolutely no reason for 6months but that still doesn't fix the fact that they had blatantly stole $170 from me it should have been in my account this morning nope not there surprise, I've never had a worse experience at a casino in my life after they changed owners it's a horrible place to play and the games don't win near as much now as they did does anyone know who could help get my withdraw back from this casino, I can't believe they did what they did
Poor Customer Service Response & Glitchy PlatformDeposit made into casino account. Very lengthy wait for it to show with no success. . Contacted customer service Live Chat. Have now spent 50 minutes on hold with a bot who checks in every 10 minutes, asking if I'm still waiting - which I am.
Customer support at Spin Galaxy really went above and beyond when I had an issue with a deposit. Sarah from the chat support stayed with me until everything was resolved, even though it was a problem on my bank's end. That kind of service keeps me coming back.
Been using Spin Galaxy for about 3 months now and really appreciate the mobile optimization. Everything loads quickly on my phone and I can play my favorite pokies during my commute. The welcome bonus was pretty generous too - got to explore a lot of games with it.
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