Review Time
I truly believed that this brand represented reliability until my vehicle started leaking. I regret choosing this luxury option over others I considered, thinking it was a better choice. Initially, the staff seemed friendly, especially the salesperson, but things took a turn. They were unresponsive to my concerns and even asked me to cover repair costs for issues caused during servicing. I pointed out the damage, yet they continued to charge me for it. When the leak occurred, I mistakenly thought it was from the water bottle, but it turned out to be a bigger issue. It was still under warranty, but I discovered the extent of the problem only after changing the mats, which revealed a significant amount of water and an unpleasant odor. I appreciate the service, but I’m now reconsidering my options and leaning towards other luxury brands.
I can only give 1 star because the service received was appalling. My mother purchased a vehicle for over $75,000 three months ago, expecting a dash cam installation. After picking up the car, we noticed a significant scratch on the front bumper that was missed in the dim showroom. We returned to the service center to report the issue, but instead of assistance, we were accused of causing the damage on the way home. Fortunately, we had the dash cam footage to prove otherwise. The staff spent nearly two hours reviewing the footage, even translating our conversations, before admitting the scratch wasn’t our fault. They agreed to fix it, but my mother insisted that the bumper not be removed to avoid compromising its appearance. Unfortunately, they disregarded her request and had inexperienced workers handle the repair. After three months, the car still shows signs of poor workmanship, with overspray and misalignment. I had warned my mother against this purchase, suggesting a more reliable option instead. If you're considering buying from this service, I strongly advise against it. They don't even deserve one star for their inadequate handling of a simple scratch.
I can’t rate this lower than 1 star because the service provided by the company is appalling. My mother purchased a vehicle with a dash cam installed, and upon inspecting it at home, we discovered a noticeable scratch on the front bumper that was missed in the showroom. When we returned to address this, we were accused of causing the damage during the drive home. Fortunately, the dash cam footage proved otherwise. After scrutinizing the footage for nearly two hours, they finally agreed to fix the scratch. My mother insisted that they not remove the bumper, as she knew it wouldn’t look the same once reattached. Ignoring her, they had inexperienced staff handle the repair, resulting in multiple mistakes that took three months to resolve. Each time we were told the car was ready, there were more issues. This experience has been incredibly frustrating, and I strongly advise against purchasing from this company.
I would never recommend purchasing from this location. I negotiated a deal on a demo vehicle and even offered a deposit while they secured a price for wheels. To my disbelief, they sold the car while I was still in discussions. This is a clear example of unprofessional behavior that tarnishes the reputation of car salesmen.
I bought a vehicle from this dealer and received a service pack as part of the purchase. The vehicle was used for commercial purposes, and the dealer was aware of this. Despite assurances, I faced delays for service, leading to overages on the service schedule. When the vehicle wouldn’t start, I was told it was a battery issue, but later discovered it was a faulty alternator. Now, they refuse to honor the warranty without substantial additional costs. I’ve escalated the matter due to their refusal to address these issues. This dealer has a reputation for avoiding warranty claims, and I believe it’s crucial for consumers to voice their concerns.
I am truly disappointed with the service provided by this dealership. They listed a vehicle at one price, and after negotiations, I was ready to proceed with a deposit. However, they increased the price dramatically without any prior notice. This lack of professionalism and transparency is unacceptable. I expected better from this brand.
My vehicle, which has only 55,000 km, has a bent shock absorber, yet the company refuses to honor the warranty. It has never been in an accident, indicating a manufacturing defect. Previous service at another location failed to identify the issue, and now my car has been at a different service center for weeks without updates. The lack of accountability and support is disheartening. I’ve owned several vehicles from this group before and have never encountered such poor service. They need to significantly improve their communication and customer care. I would not recommend this brand to anyone.
I have faced appalling service from the company. My vehicle has been off the road for six months due to leaking issues, and despite multiple calls, I received no updates. They refused to connect me with a manager and insisted on unnecessary paperwork. I am left without a working vehicle and have had to manage with multiple cars for my family, which is incredibly inconvenient.
After purchasing a new vehicle and regularly servicing it, I encountered a major issue when rainwater caused a fault due to a design flaw. The company refused to cover the repair under warranty, which is disappointing. I will not buy from this brand again and will warn others against it.
I was shocked to receive a bill of $1,300 for a service at the dealership. When I inquired about the high costs, I discovered that labor charges were exorbitantly high. After requesting an itemized bill, I realized I was overcharged for labor. My complaint to the company's head office was dismissed without proper consideration. This experience has made me wary of their pricing practices.
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