Review Time
SportsShoes has very quickly become my go to for my running shoe needs, Easy to navigate website, great prices and fast delivery times. Their testers size accuracy has been spot on in my experience, I highly recommend the site and use them regularly.
Really good customer service. My shoes developed a fault and they organised the return postage and replaced the shoes. In particular, Beth and Chloe were really helpful and quick at sorting everything out - thank you!
I have found Sportsshoes to be fantastic, I bought a pair of Hoka hiking shoes at a great price through Sportsshoes and had an issue with them, Rebecca from Customer Services called me in person and couldn’t have been more helpful, I am very impressed with Sportsshoes and can’t see myself buying from anywhere else from now on.
John B
Ordered a few times from here and product always arrives so fast! I’ve also just recently made an exchange as the shoes I’d ordered in my size were too small (adidas). Although had to pay the return shipping (completely understandable) the exchange could not have been easier. I even had a kind email from Simon N from customer service to let me know they’d received my return and I’ll get a dispatch for my replacement! Brilliant!
Simply brilliant from start to finish. Excellent prices, lightning-fast delivery, and a top-tier product. I had a small query and the customer service team was incredibly helpful.
I recently received excellent support from Ella J at SportsShoes.com and wanted to highlight just how impressive the experience was. What began as a delayed delivery quickly turned into a smooth and reassuring process thanks to Ella’s professionalism and the care she put into every message. She kept me updated at each stage, explained the situation clearly, and arranged a replacement without any stress or confusion.
It made a real difference having one consistent point of contact who genuinely understood the issue and took ownership of getting it resolved. Ella’s communication was always friendly, patient and thoughtful, and it was clear she was committed to making sure everything was put right. It’s rare to come across customer service that feels so personal and reliable.
I’m very grateful for her help and the positive attitude she brought to the whole situation. Ella is a credit to SportsShoes.com, and I would happily recommend the company based on the service she provided alone. Thank you, Ella, for turning a frustrating delivery issue into a genuinely positive customer experience.
Connor really helped me out!
I had an issue with getting a promo code to work but ordered the items anyway and when the support agent Connor came back to me he was able to check the eligibility of the items and refunded the amount I would have saved.
Very great support and will continue to shop all my running needs with Sports Shoes.
Great service when calling.
my online order did not show on the website yet and then when calling them as I wanted to return a pair they sorted quickly and sent me the email while on the call.
Had to go through an exchange as I need to size down. Extremely straightforward process and acknowledged within a few hours. Great job team and thank you Simon for the swift and clear comms.
I don’t and won’t buy my running shoes from anywhere else!
Ordered shoes online. Shoes didn’t fit.
Process for getting replacements was easy.
Sidra Ahmed was polite and efficient at organising the full process.
Lots of helpful advice regarding alternatives.
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SportsShoes.com, the UK's number 1 Run, Gym & Hike retailer.
We specialise in footwear and apparel for beginner enthusiasts to elite level athletes.
Our teams work tirelessly to make our customer experience better and better so people can choose the right shoes and apparel to achieve their fitness goals.
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