Review Time
I rented a van from this mob. First of all, there is no clarity gave me an extremely dirty van in front of my kids and then confirm from the owner.Navraj, specifically pointed out that the van is all dirty. He mentioned just bring the van dirty as well and you don’t have to wash it or anything like that. Just bring it as it is when you finish return the van as it was being said, and then they deducted the bond because they wanted the cleaning fee to be charged from me the van wasn’t dirty from inside at all. It was raining and the van was dirty from outside. I have never ever come across a rental company, charging a customer to clean their vehicle from outside, absolutely pathetic service trying to justify the cleaning fee which the owner specifically mentioned do not clean. Just bring back the vehicle as it is extremely unprofessional everyone in there have absolutely no idea what they’re doing. The van was totally making the noise of one of the doors open, constantly not roadworthy vehicles on the road even though the words were said by owner, it meant nothing the words were specifically said “ DO NOT CLEAN THE VEHICLE BRING IT AS IT IS” Meant absolutely nothing after that. Stay away from these unprofessional people.
Booked and paid. Was told we would have arrival time of 11am to 3pm. We sat around all day waiting for the call and after we tried calling over and over again and our calls getting ignored we finally got given a time of 5pm to 5:30pm. On arrival the gentleman who was meant to load truck told us we had to much stuff, it will fit in the truck but he won’t be loading unless we pay more money because yes his truck is big enough but we need to pay extra. When I refused and told him i was calling the office he packed up the truck and left. On phone to the company he told them he was rude to me because I was rude to him. This guy started demanding more money or he’d leave as soon as myself and my husband got out of our car. To the company: I understand it was not the original truck you had lined up to do the job but that is the truck you sent. There was no communication with us regarding it and most certainly not told it would cost $300 more before they arrived. As the company sent that truck on their own free will didn’t even tell us, the cost of that is their liability. And they need to teach their staff how to effectively communicate instead of being rude and arrogant.Conclusion: We are getting a refund (which I am sure will take 5-10 business days to return). This is not a company we recommend
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Moving can be a stressful time, but it doesn't have to be. SS Removals & Rentals simplifies your move in Brisbane with reliable removal and rental services and its surrounding suburbs with top-notch removal services for years. We offer a comprehensive range of services to make your move seamless and stress-free. Whether you need a rental truck for moving, moving van hire, or van rental for moving, we have you covered. Our removalist truck hire services are designed to meet your specific needs, ensuring that your belongings are transported safely and efficiently. We pride ourselves on being one of the cheap truck hire options near you without compromising on safety.
Our team of experienced movers provides affordable and professional services, including 2 men and truck assistance, interstate furniture removalists, and furniture moving solutions. From packing and unpacking to furniture removals and transportation, we handle it all with precision and care. If you're searching for furniture removalists in Brisbane, SS Removals and Rentals are your go-to choice. With our furniture removalist services, you can trust us to move your belongings securely and affordably. Whether you're moving locally or interstate, our dedicated team ensures a smooth transition for your furniture and possessions. Contact us today for the best removalists in Brisbane Northside and nearby areas!
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