Review Time
First class experience with Stephens on our recent house move, involving a full top to bottom packing service beforehand. From initial contact with the office through to the on site survey, packing and moving day itself the entire team who helped us were professional, experienced, friendly and extremely helpful. The service provided was absolutely first class and made what is inherently a stressful process so much easier. Packing, loading and unloading was done with care and professionalism, and furniture was dismantled and reassembled brilliantly. On moving day itself they pulled in every resource needed to complete the job to quality and time. Would thoroughly recommend and would not hesitate to use again.
I received exceptional customer service from the very first phone call to the last item moved. The office staff were very helpful and pleasant. They dealt with any concerns I had in a kind, thoughtful and reassuring manner. They made several telephone calls before and after the move to keep me informed and check everything was ok.The crew were efficient, careful and quick and offered extra help along the way.I can’t speak highly enough of the service I received from Stephens Removals.
The whole process was seamless from beginning to end, no mean feat given a move from Bedford to Norfolk.The front facing staff were helpful and supportive, with particular thanks to Tracey.The removal guys turned up on time, and after a discussion regarding practicalities they got to work.The full packing service was superb.All boxes were packed really well, with the contents clearly marked along with day two placement in the new home. No items were damaged.The team were professionals and friendly, I can not rate them highly enough.Additionally the price for the service was highly competitive .Well Done Stephens Removals.A first class service which I highly recommend
First class experience with Stephens on our recent house move, involving a full top to bottom packing service beforehand. From initial contact with the office through to the on site survey, packing and moving day itself the entire team who helped us were professional, experienced, friendly and extremely helpful. The service provided was absolutely first class and made what is inherently a stressful process so much easier. Packing, loading and unloading was done with care and professionalism, and furniture was dismantled and reassembled brilliantly. On moving day itself they pulled in every resource needed to complete the job to quality and time. Would thoroughly recommend and would not hesitate to use again.
Very happy with Stephen’s Removals from speaking to the office staff, to Martin the Estimator through, through to the 4 fellas who loaded my furniture and stuff into the lorry on day one all within 2 hours and a bit of a carry including dismantling furniture, to the 2 fellas who drove 3+ hours and again delivered within 2 hours including putting stuff back together again with no breakages, great packing team by Sally and Rebecca! Would highly recommend this company to anyone who is moving in the near future
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Stephens Removals is a family owned company devoted to offering the best possible service. Over the last 60 years we have grown to become one of the areas premier removal companies. Our traditional family values and attention to detail have built an enviable reputation and mean we have the experience to understand and ease the stresses of moving house.
We are proud to provide the highest standards of service, courtesy and professionalism. The majority of our clients come to us through personal recommendation and a very high percentage of our customers have chosen to move with us more than once.See more
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