store.canon.co.uk

1.3
1.3 Based on 73 reviews

Canon UK, leading provider of digital cameras, digital SLR cameras, inkjet printers & professional printers for business and home users....

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Average Rating

1.3

/
5

73 Reviews

5 Star
5%
4 Star
1%
3 Star
1%
2 Star
1%
1 Star
90%

All Reviews

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Review Time

Nick Ross
Exceptional Service from the Support Team

Recently, my wireless printer began to malfunction. I reached out to the support team, and they repaired it several times over the course of a few months. Eventually, they provided me with a brand new printer, which has been working quite well. I would like to express my gratitude to the support team for their excellent service. Thank you.

5
Date of experience: Dec 07, 2025
Newt W.
Frustrating Experience with Order Cancellation

I ordered a scanner and spent all day trying to cancel it. Initially, I was informed that it was still awaiting dispatch, but after multiple calls, I received an email saying it had been dispatched. This experience has been incredibly disappointing, and I doubt I will consider this company in the future.

1
Date of experience: Dec 01, 2025
Kyan Harris
Outstanding Support from the Company

I encountered issues with my wireless printer, and after reaching out to the company, they repaired it multiple times over a few months. Ultimately, they sent me a new printer that has been performing excellently. I want to extend my heartfelt thanks to the support team for their exceptional service.

5
Date of experience: Nov 07, 2025
Cyrus
Order Not Fulfilled and Payment Taken

I ordered a printer with a promised delivery of 1-3 working days, but it hasn't been dispatched yet. The customer service has not kept their promises and has taken my money without clarifying the situation. I feel trapped in this process with no resolution in sight.

1
Date of experience: Oct 01, 2025
Theo Coleman
Difficulties with Faulty Camera Return

I purchased a refurbished camera, but it was faulty right out of the box. The return process was frustrating, with constant excuses and delays. After three weeks, I finally received my refund. I was advised to use a workaround for the issue, which was not acceptable. I will not be using this company again.

1
Date of experience: Aug 29, 2025
feliche43
Disappointment with Delivery Promises

I placed an order based on a next-day delivery promise, but the product was dispatched late. The courier failed to deliver on time, and customer service offered no help. I ended up without the camera for my holiday. Next-day delivery should mean just that.

1
Date of experience: Aug 28, 2025
Bill C.
Extremely Poor Delivery Experience

I ordered ink for my printer, expecting timely delivery. Instead, I received notifications about delivery issues and was directed to a local shop, which was not my request. The customer service was inadequate, and I am still waiting for my refund. This experience has been incredibly frustrating.

1
Date of experience: Aug 07, 2025
sangeddstar138555
Excellent Support for Printing Issues

I faced a printing issue not caused by the printer itself. I reached out to the support services, and the assistance I received was outstanding. The representative was knowledgeable and patient, making the experience much easier. I highly recommend this company.

5
Date of experience: May 05, 2025
SB89
Misleading Stock Information

I ordered a camera that was labeled as 'In Stock,' but my order was cancelled due to it being out of stock. This misleading information has been very frustrating. The only response I received was to wait or cancel my order myself. This is unacceptable service.

1
Date of experience: Dec 30, 2024
Persis Johnson
Cancelled Order Without Refund

I ordered two cameras but received an email stating my order was cancelled without explanation. The payment has been processed, yet the company claims they did not receive it. I'm left without my cameras and my money, which is extremely disappointing.

1
Date of experience: Dec 21, 2024

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Business Details

  • Canon UK, leading provider of digital cameras, digital SLR cameras, inkjet printers & professional printers for business and home users.

  • language https://store.canon.co.uk

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